---
title: "Support and subscription for ManageEngine Service Desk Plus"
ocid: "ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS IMPROVEMENTS"
published: "2019-10-07"
---

# Support and subscription for ManageEngine Service Desk Plus

Buyer: NHS IMPROVEMENTS  
Current stage: Award  
OCID: ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4.json)

## Summary

The procurement process involves NHS Improvements seeking support and subscription for ManageEngine Service Desk Plus, classified under miscellaneous software packages and computer systems. This tender has been awarded to ACS Business Supplies, and the contract commenced on 2nd October 2019, running until 1st October 2020, with a total value of £29,999. The procurement method was a limited competitive quotation, and the tender closed on 18th September 2019, with the award notice published on 7th October 2019. The location of delivery is within London, United Kingdom.

This tender presents an opportunity for businesses that specialise in software solutions and support services, particularly those with experience in managing software subscriptions and providing technical assistance. Small and medium-sized enterprises (SMEs) are encouraged to compete as they align with the suitability criteria, offering a chance for growth in the technology sector. Companies capable of delivering similar tech support and licensing solutions will find this a suitable opportunity to expand their client base within the public sector.

## Notice

ServiceDesk Plus Enterprise Licences

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e8186ac-1aa9-4596-9599-9d648227b215 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2019 |
| Submission deadline | 18 Sep 2019 |
| Future notice date | Not specified |
| Award date | 17 Sep 2019 |
| Contract period | 1 Oct 2019 - 1 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,999 |
| Lots value | Not specified |
| Awards value | £29,999 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS IMPROVEMENTS |
| Locality | 133-155 WATERLOO RD, LAMBETH |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACS BUSINESS SUPPLIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 7 Oct 2019 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e8186ac-1aa9-4596-9599-9d648227b215

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e8186ac-1aa9-4596-9599-9d648227b215
  7th October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4497c63d-5d10-4e38-8705-6dfcf360d4f4.json.