---
title: "ITSM Replacement"
ocid: "ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX COUNTY FIRE & RESCUE SERVICE"
published: "2021-08-23"
---

# ITSM Replacement

Buyer: ESSEX COUNTY FIRE & RESCUE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef.json)

## Summary

The procurement process pertains to the contract for an IT Service Management Software (ITSM) replacement, awarded by Essex County Fire & Rescue Service, located in Witham, England. The contract, valued at £72,600, was awarded through a selective procurement method, specifically as a call-off from a framework agreement. The contract period commenced on 16 June 2021 and is set to conclude on 13 June 2023. This award is part of the goods category within the Software package and information systems industry, marking a significant development completed on 9 June 2021.

This tender presents an opportunity for businesses in the software and IT services sector to expand their reach and capabilities, particularly companies that offer cloud-based solutions or similar ITSM products. Given the assessment that larger suppliers were involved, this contract might be especially accessible to established organisations with proven track records in providing software solutions for public sector clients. Businesses looking to compete should ensure they meet the technical and compliance standards required by the Essex County Fire & Rescue Service.

## Notice

ITSM SAAS Solution contract awarded through G-Cloud

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/320a9b33-65b6-4614-8200-4d19cb86d2e8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Aug 2021 |
| Submission deadline | 24 Mar 2021 |
| Future notice date | Not specified |
| Award date | 8 Jun 2021 |
| Contract period | 15 Jun 2021 - 13 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,600 |
| Lots value | Not specified |
| Awards value | £72,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY FIRE & RESCUE SERVICE |
| Locality | WITHAM |
| Post town | Chelmsford |
| Postcode | CM8 3HB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Braintree |
| Electoral ward | Silver End & Cressing |
| Westminster constituency | Witham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Aug 2021 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/320a9b33-65b6-4614-8200-4d19cb86d2e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/320a9b33-65b6-4614-8200-4d19cb86d2e8
  23rd August 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef.json.