---
title: "ENHANCEMENT, DEVELOPMENT AND SUPPORT OF SALESFORCE CRM SYSTEM (IRIS)"
ocid: "ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2025-10-14"
---

# ENHANCEMENT, DEVELOPMENT AND SUPPORT OF SALESFORCE CRM SYSTEM (IRIS)

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183.json)

## Summary

The public procurement process led by the Home Office involves the enhancement, development, and support of the Salesforce CRM system, specifically the IRIS system. The procurement falls under the services category with an emphasis on database software packages and related support services. It's a call-off from a framework agreement using a selective procurement method. Although the procurement stage is now at the Award stage, as of 14th October 2025, the contract had been awarded to Bluewave Technology UK Ltd. The contract covers various regions, including the United Kingdom and other British territories, and extends from 1st October 2025 to 30th June 2028. The initial tender process concluded on 15th May 2025, with the award valued at £3,000,000 GBP.

This procurement opportunity provides substantial scope for business growth, particularly for large firms capable of delivering high-value, complex software development and support services. Companies involved in database software, management systems, and backup or recovery solutions would find this tender beneficial. The Home Office's reliance on selective procurement through a framework agreement indicates an assurance of quality and complexity suited to experienced, larger-scale service providers. Hence, businesses already positioned within this framework can leverage their capabilities to expand their footprint within government contracts.

## Notice

To enhance, develop and support IAA Salesforce Customer Relationship Management (CRM) system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63fdd924-3ef7-4bbc-9c04-7e12b11d4e6a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2025 |
| Submission deadline | 15 May 2025 |
| Future notice date | Not specified |
| Award date | 9 Oct 2025 |
| Contract period | 30 Sep 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000 |
| Lots value | Not specified |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLUEWAVE TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48611000 - Database software package
- 48612000 - Database-management system
- 48710000 - Backup or recovery software package
- 72212900 - Miscellaneous software development services and computer systems
- 72253200 - Systems support services

## Release History

- 14 Oct 2025 at 08:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/63fdd924-3ef7-4bbc-9c04-7e12b11d4e6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/63fdd924-3ef7-4bbc-9c04-7e12b11d4e6a
  14th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-44bdf051-4b79-4614-8fe1-79d39dcfd183.json.