---
title: "Community Alarm Call Monitoring Service (AH-268) - AWARD"
ocid: "ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ALLIANCE HOMES"
published: "2019-11-05"
---

# Community Alarm Call Monitoring Service (AH-268) - AWARD

Buyer: ALLIANCE HOMES  
Current stage: Award  
OCID: ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140

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## Summary

Alliance Homes, located in Portishead, North Somerset, has completed the tender process for the "Community Alarm Call Monitoring Service (AH-268)" aimed at monitoring community alarm systems for approximately 1,250 customers in various sheltered housing schemes. The procurement process was conducted through a selective restricted procedure, with a total contract value of £200,000 and a minimum value of £100,000. The contract period is set from 1st April 2020 to 31st March 2022, and the tender period concluded on 1st August 2019.

This project presents significant growth opportunities for businesses specialising in health and social care services, especially those capable of providing high-quality monitoring and customer service to vulnerable populations. Suppliers with experience in emergency response and community support services could find a competitive edge in this procurement, given the emphasis on delivering exceptional customer satisfaction and maintaining residents' safety and independence.

## Notice

Alliance Homes is tendering for a 24-hour 365-day service to monitor the community alarm call systems and dispersed alarms provided to approximately 1,250 customers living in a diverse range of sheltered (and one extra care) housing schemes. Our core objective is to provide a high-quality customer-centred service that: Enables customers to sustain their tenancies and live independently for as long as possible Provides security and peace of mind for residents of our sheltered and extra care housing schemes Delivers exceptional levels of customer satisfaction. (Our corporate target is that nine out of ten of our customers recommend us to a friend or relative) The successful provider will deliver a continuous 24-hour call monitoring service for all emergency and non-emergency calls from customers, staff and contractors. Call handlers will be required to accurately assess each presenting situation, summon emergency assistance as appropriate, provide appropriate reassurance to callers who are concerned, upset or anxious, and report all incidents of note to Alliance Homes staff or nominated contractors.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/45e4db3b-94bb-49a5-b34a-dae64dcdba74 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2019 |
| Submission deadline | 1 Aug 2019 |
| Future notice date | Not specified |
| Award date | 5 Nov 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALLIANCE HOMES |
| Locality | - |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEANE HELPLINE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 5 Nov 2019 at 09:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/45e4db3b-94bb-49a5-b34a-dae64dcdba74

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/45e4db3b-94bb-49a5-b34a-dae64dcdba74
  5th November 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.alliancehomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140.json.