---
title: "Companies House Contact Centre"
ocid: "ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPANIES HOUSE : DEPARTMENT FOR BUSINESS ENERGY & INDUSTRIAL STRATEGY"
published: "2019-06-28"
---

# Companies House Contact Centre

Buyer: COMPANIES HOUSE : DEPARTMENT FOR BUSINESS ENERGY & INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15)  
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## Summary

The procurement process titled "Companies House Contact Centre" was initiated by the Companies House under the Department for Business Energy & Industrial Strategy. This tender falls within the services industry, specifically categorised as a call centre, and is situated in Wales, United Kingdom. The procurement method employed was selective, involving a call-off from a framework agreement. The main contract covers a value of £6,900,000, with the contract period established from 1st November 2019 to 31st October 2022. The tender period concluded on 6th March 2019.

This tender presents a significant opportunity for business growth, particularly for small and medium-sized enterprises (SMEs) that offer services related to call centre operations, including telephony solutions and customer support. Companies that specialise in staff recruitment, training, and digital channel transitions may also find this tender advantageous, as it requires comprehensive service delivery, including inbound contact and quality assurance processes. The ability to manage Welsh language interactions is an additional requirement that may open doors for local businesses proficient in both English and Welsh.

## Notice

Please note that this transparency notice is for information purposes only. 5.1 The list of 'in scope' products and services the Supplier shall provide are as follows: 5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times); 5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly; 5.1.3 Reporting and analytics; 5.1.4 Telephony Platform (Cloud Based); 5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution; 5.1.6 Voice Circuits (SIP Channels); 5.1.7 Email Handling System 5.1.8 Other supporting infrastructure for operation of Contact Centre; 5.1.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and 5.1.10 Periodic ad-hoc requests.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f77064b9-d6d9-434c-8e90-e62d3e4ce288 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2019 |
| Submission deadline | 6 Mar 2019 |
| Future notice date | Not specified |
| Award date | 9 May 2019 |
| Contract period | 1 Nov 2019 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,391,466 |
| Lots value | Not specified |
| Awards value | £6,900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPANIES HOUSE : DEPARTMENT FOR BUSINESS ENERGY & INDUSTRIAL STRATEGY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 28 Jun 2019 at 17:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f77064b9-d6d9-434c-8e90-e62d3e4ce288

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f77064b9-d6d9-434c-8e90-e62d3e4ce288
  28th June 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da585812-e6d5-41b0-a322-15b8296429c8
  Redacted Contract

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15.json.