---
title: "Customer Services Transformation for RPA"
ocid: "ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2021-10-05"
---

# Customer Services Transformation for RPA

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Award  
OCID: ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194.json)

## Summary

The procurement process for the "Customer Services Transformation for RPA" contract was conducted by the Defra Network eTendering Portal, which operates from London, England. This contract falls under the Business and management consultancy and related services category (CPV code: 79400000) and was procured via a selective method through a call-off from a framework agreement. The tender period concluded on 10th September 2021, with the contract starting on 13th September 2021 and ending on 31st December 2021. The total contract value is £367,851.

This tender presents substantial opportunities for businesses engaged in consultancy services, particularly smaller and medium enterprises (SMEs) and voluntary community and social enterprises (VCSEs). Companies with expertise in process optimisation and transformation, especially those experienced in implementing robotic process automation (RPA), would be well-positioned to compete in future contracts similar to this one. Engaging with government procurement can enhance business growth by providing access to larger projects and consistent revenue streams.

## Notice

This contract was procured under the DgC Call off Contract from MCF2 (CCS). This is a compliant route to market enabling a direct award by the way of a taxi rank system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3c5e211e-3e34-4f40-9574-fd48c6f8f61f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2021 |
| Submission deadline | 10 Sep 2021 |
| Future notice date | Not specified |
| Award date | 9 Sep 2021 |
| Contract period | 12 Sep 2021 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £367,851 |
| Lots value | Not specified |
| Awards value | £367,851 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW19 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 5 Oct 2021 at 08:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3c5e211e-3e34-4f40-9574-fd48c6f8f61f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3c5e211e-3e34-4f40-9574-fd48c6f8f61f
  5th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/604e6fda-b9e6-48c9-ab72-328007f34380
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-453d848d-5abe-4299-8936-886afc4df194.json.