---
title: "Out of hours service"
ocid: "ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "COASTLINE HOUSING"
published: "2019-01-15"
---

# Out of hours service

Buyer: COASTLINE HOUSING  
Current stage: Tender  
OCID: ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c.json)

## Summary

Coastline Housing is inviting tenders for an Out of Hours Emergency Call Handling Service, focusing on repairs, care alerts, access escalations, and alarm management. The procurement process is currently in the active tender stage, with submissions due by 18 February 2019. The project is categorised under telephone-answering services within the services sector and will be delivered in the South West region of the United Kingdom. The total contract value is set at £90,000, and it is to be conducted via an open procurement method.

This tender presents significant opportunities for qualified service providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in emergency call handling, repair services, and facility management would be particularly well-suited to compete for this contract, allowing them to expand their service offerings and establish a relationship with a reputable housing provider.

## Notice

Coastline Housing is seeking bids from suitably qualified and highly experienced contractors for Out of Hours call handling services. The Out of Hours Emergency Call Handling Service will include: I. Repairs, including defects II. Care and welfare alerts via 'Assist' and 'OK Each Day' (OKED) III. Door Entry System escalations, including enabling access for guest room bookings IV. Lift failures (scheme details to be supplied) V. Fire Alarms and office alarms (scheme detailed to be supplied)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55526052-d14c-47a4-844b-230e1bd514b0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2019 |
| Submission deadline | 18 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2019 - 30 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COASTLINE HOUSING |
| Locality | REDRUTH |
| Post town | Truro |
| Postcode | TR15 3RQ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Pool & Tehidy |
| Westminster constituency | Camborne and Redruth |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 15 Jan 2019 at 13:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/55526052-d14c-47a4-844b-230e1bd514b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/55526052-d14c-47a4-844b-230e1bd514b0
  15th January 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.coastlinehousing.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c.json.