---
title: "GB-Glasgow: IVR Review Services"
ocid: "ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2024-03-13"
---

# GB-Glasgow: IVR Review Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159.json)

## Summary

The Student Loans Company Limited based in Glasgow, United Kingdom, has completed a procurement process for IVR Review Services in the computer-related professional services category. The contract, valued at £60,000 GBP, was awarded to Adexchange Media Limited. The tender period ended on 11th March 2024, with the contract starting on 14th March 2024 and lasting until 13th March 2026.

This procurement opportunity, suitable for small or medium enterprises (SMEs), provides businesses with a chance to offer IVR services and utilise their expertise in the computer-related professional services industry. Companies capable of enhancing call flows through IVR systems and encouraging customer self-service are well-suited to compete. The process was conducted through an open procedure, offering fair access to interested suppliers looking to grow their business through public procurement contracts.

## Notice

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f52fbaf8-39a0-4efb-ac96-c920bfad50f6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2024 |
| Submission deadline | 11 Mar 2024 |
| Future notice date | Not specified |
| Award date | 11 Mar 2024 |
| Contract period | 14 Mar 2024 - 13 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADEXCHANGE MEDIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 13 Mar 2024 at 08:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f52fbaf8-39a0-4efb-ac96-c920bfad50f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f52fbaf8-39a0-4efb-ac96-c920bfad50f6
  13th March 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=848940762
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159.json.