--- title: "2026-084 Microsoft Unified Support" ocid: "ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61.json" source: "Contracts Finder" current_stage: "Award" buyer: "Ofgem" published: "2026-10-09" --- # 2026-084 Microsoft Unified Support Buyer: Ofgem Current stage: Award OCID: ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61.json) ## Summary Ofgem bought specialist support across its Microsoft products. The service covers problem resolution, reactive and preventative support, and proactive help to deploy new technology and deliver business outcomes. This is an IT support and consultancy service, rather than a purchase of Microsoft software or equipment. Ofgem is based in London, and delivery is specified across the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The requirement is focused on supporting Ofgem’s Microsoft environment and helping it use Microsoft technology effectively across its business. The procurement is complete and the contract was awarded to Microsoft Ltd on 27 August 2026. The awarded value is £948,141. The contract runs from 2 September 2026 to 1 September 2029. Ofgem used an open procedure. The tender deadline was 1 January 2026. The procurement was identified as suitable for small and medium-sized enterprises, although the selected supplier was Microsoft Ltd. The stated requirement was a single, organisation-wide support service covering Microsoft products; the award is reported as one contract, with no separate lot awards. The published award outcome confirms that a supplier has been selected. For suppliers considering comparable future work from Ofgem, this award demonstrates demand for sustained, specialist support spanning a broad Microsoft product estate and international delivery locations. A credible competitor would need the technical depth to diagnose and resolve problems, provide both reactive and preventative support, and work proactively on technology deployment and business outcomes. The requirement suggests capacity to support an organisation-wide environment over a multi-year service, while coordinating delivery across the UK and locations beyond it. Small and medium-sized enterprises were considered suitable to compete, so scale alone was not an explicit barrier; relevant Microsoft expertise, reliable service capacity and the ability to deliver the full range of support would be central to competing effectively. ## Notice Ofgem requires a supplier to provide specialist support across all Microsoft products, providing problem resolution services, reactive and preventative support as well as proactive support to deploy new technology and deliver business outcomes. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02b7a561-8672-4934-8983-693da38cc38f | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Oct 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 27 Aug 2026 | | Contract period | 2 Sep 2026 - 1 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £948,141 | | Lots value | Not specified | | Awards value | £948,141 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Ofgem | | Locality | LONDON | | Postcode area | East London | | Postcode | E14 4PU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Canary Wharf | | Westminster constituency | Poplar and Limehouse | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Microsoft Limited | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72590000 - Computer-related professional services - 72600000 - Computer support and consultancy services - 72610000 - Computer support services - 72611000 - Technical computer support services ## Release History - 9 Oct 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02b7a561-8672-4934-8983-693da38cc38f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/02b7a561-8672-4934-8983-693da38cc38f 9th October 2026 - Awarded contract notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT171952 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.ofgem.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61.json.