---
title: "LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD"
ocid: "ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IN-TEND E-TENDERING"
published: "2024-09-26"
---

# LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD

Buyer: IN-TEND E-TENDERING  
Current stage: Award  
OCID: ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5

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## Summary

Together Housing has awarded a contract to Charterhouse Voice & Data Ltd for the provision of Session Initiation Protocol (SIP) Telecommunications support under Lot 1, as part of the Crown Commercial Services "Network Services 3" Framework (RM6116). This procurement, which falls under the "Radio, television, communication, telecommunication and related equipment" industry category (CPV 32000000), was conducted through a tender process. The contract, worth £140,234, will run from 23rd September 2024 to 22nd September 2027 and includes an option for a 12-month extension. The procurement aimed to support THA's on-premise contact centre solution and improve payment compliance across inbound and outbound calls.

This tender presents significant business growth opportunities, particularly for companies specialising in telecommunications infrastructure and IT services. Businesses with expertise in SIP technologies and compliance with PCI DSS standards will find this contract appealing. Additionally, those experienced in remote agent call routing and CX solutions will be well-suited to compete. Although the primary location for delivery is Halifax, West Yorkshire, the contract also includes provisions for service in various international regions, making it an attractive prospect for businesses with a broad operational footprint.

## Notice

Together Housing is seeking a suitably qualified and capable provider, for the provision of its Session Initiation Protocol ("SIP") Telecommunications support, capable of supporting/providing PCI DSS Type A compliance throughout the provision of service. Such procurement is being conducted through Lot 4A (Analogue Telephony) of the Crown Commercial Services "Network Services 3" Framework (reference RM6116) (the "Framework"). THA is running two (2) concurrent procurements as "Lots" in relation to this provision, which will result in the award of two contracts. This RFQ document forms Lot X of this procurement activity. Further information can be found in the "instructions for completion" section (Section 1.4) of this document. Together Housing currently operates an on-premise contact centre solution, utilising the Netcall Liberty Converse product suite. Calls into such solution are routed via a 0300 platform into two concurrent SIP provisions (with calls apportioned on a managed "Active/Active" allocation basis), before passing into the solution for a CX agent to manage the call. The current SIP operating model also allows for the routing of inbound calls to remote-working CX agents (typically receiving calls via mobile), routing through the Netcall CX solution on an "inbound to outbound" basis to the remote worker. Whilst the vast majority of calls routed through the SIP provisions are inbound, THA also utilises the facility for outbound calls, as may be required by staff in the performance of their duties and with all such outbound calls routed through the SIP (as defined above) via the Netcall solution. THA has further identified a requirement to improve its posture in relation to Payment compliance, and is seeking to attain and maintain "PCI DSS - SAQ A" Compliance across all inbound and outbound calls (where such compliance is relevant within the context of such call). To keep with this operating model, THA is conducting two concurrent, "lot"-based procurements for the Provision of SIP, the procurement model for which being further defined in section 1.4 of this document. Further details regarding Together Housing's specification for this Lot can be found in Section 2 of this RFQ document. Following the completion of the procurement process for this Lot, Together Housing intends to enter into a contract with the winning bidder, under the terms of and contractual template set out within the Framework. Such contract is expected to commence on 15th of July 2024, for a period of Three (3) years, with a single extension option of 12 months incorporated into the agreement and to be exercised at the sole discretion of Together Housing as the Contracting Authority

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/083fd6cc-9802-43dc-9e6a-697f198795f5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2024 |
| Submission deadline | 17 Jun 2024 |
| Future notice date | Not specified |
| Award date | 17 Sep 2024 |
| Contract period | 22 Sep 2024 - 22 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £140,234 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IN-TEND E-TENDERING |
| Locality | WEST YORKSHIRE |
| Post town | Halifax |
| Postcode | HX1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Sep 2024 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/083fd6cc-9802-43dc-9e6a-697f198795f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/083fd6cc-9802-43dc-9e6a-697f198795f5
  26th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5.json.