---
title: "RBBC - KR Customer Relationship Management Solution - AWARD"
ocid: "ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SE SHARED SERVICES"
published: "2017-03-08"
---

# RBBC - KR Customer Relationship Management Solution - AWARD

Buyer: SE SHARED SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3

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## Summary

The SE Shared Services authority has completed the procurement process for a Customer Relationship Management (CRM) solution, specifically titled "RBBC - KR Customer Relationship Management Solution - AWARD." This contract falls under the services sector, focusing on the development of CRM software packages and related services. The award was announced on 8th March 2017, following an open procurement method, with a contract period commencing on the same date and running until 7th March 2020. The delivery address for the project is located in Reigate, Surrey, UK, with the procurement period for tenders having ended on 30th December 2016.

This procurement process presents a significant opportunity for companies specialising in CRM software development and services. Businesses with expertise in implementing integrated customer management systems, particularly those capable of creating user-friendly portals, would find this tender particularly relevant. As the award has already been granted to Firmstep Ltd, companies interested in similar procurement opportunities should closely monitor upcoming contracts in related categories to expand their market presence.

## Notice

To meet our channel shift aspirations the Authority needs to implement a modern Customer Relationship Management solution (CRM) with a fully featured customer portal that will enable a 'single view of the customer' and integrate with existing Line of Business systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81a07179-2b10-4f23-af6e-b977769986b3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2017 |
| Submission deadline | 30 Dec 2016 |
| Future notice date | Not specified |
| Award date | 8 Mar 2017 |
| Contract period | 8 Mar 2017 - 7 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £96,540 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE SHARED SERVICES |
| Locality | SURREY |
| Post town | Redhill |
| Postcode | RH2 0SH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | Reigate |
| Westminster constituency | Reigate |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 8 Mar 2017 at 17:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81a07179-2b10-4f23-af6e-b977769986b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81a07179-2b10-4f23-af6e-b977769986b3
  8th March 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-457e9af5-368b-4beb-ba77-4a2a697432f3.json.