---
title: "CPT_24_44 - ServiceNow enhanced support"
ocid: "ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2025-07-04"
---

# CPT_24_44 - ServiceNow enhanced support

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf)  
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## Summary

The National Audit Office (NAO), located at 157-197 Buckingham Palace Road, London, has completed the procurement process for "CPT_24_44 - ServiceNow enhanced support." The procurement, under the industry category "Computer equipment and supplies," has been awarded to Mozaic Services Ltd via the Crown Commercial Services GCloud 14 framework. This selective procurement followed a call-off from a framework agreement. The contract, which began on 1st July 2025, runs until 30th June 2027, with the possibility of two one-year extensions. The contract for services management, maintenance, and support of the NAO’s digital services holds a gross value of up to £1,008,000 for the potential four-year term. This opportunity was made available to small and medium enterprises (SMEs) but not for voluntary, community and social enterprises (VCSEs).

This tender presents significant growth opportunities for businesses specialising in digital services, particularly those focused on platform support and service development. SMEs with expertise in managing and supporting ServiceNow platforms stand to benefit greatly from this contract. The procurement’s framework call-off method streamlines the process, offering a structured pathway for suppliers already positioned within this framework. Businesses proficient in offering technological solutions within the public sector, especially those already familiar with the Crown Commercial Service frameworks, would find this tender well-suited for their capabilities.

## Notice

National Audit Office (NAO) awarded a contract to Mozaic Services Ltd through Crown Commercial Services GCloud 14. Provision of professional services support for our ServiceNow platform. The service incorporates the maintenance, support and service development of the NAO's service management function for Digital Services & Information Security. This is an initial two year contract with the option to extend for two years in one year periods. Contract start 01.07.25. Final expiry is 30.06.29. Value of contract for the potential four year term is PS1,008,000.00 gross.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b771a63c-bbac-48f1-a051-1538c78fbd64 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2025 |
| Submission deadline | 1 Feb 2025 |
| Future notice date | Not specified |
| Award date | 10 Jun 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £828,000 |
| Lots value | Not specified |
| Awards value | £504,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOZAIC SERVICES |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30200000 - Computer equipment and supplies

## Release History

- 4 Jul 2025 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b771a63c-bbac-48f1-a051-1538c78fbd64

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b771a63c-bbac-48f1-a051-1538c78fbd64
  4th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf.json.