---
title: "Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System"
ocid: "ocds-b5fd17-4599c18c-80d1-4afa-8136-12662577699b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4599c18c-80d1-4afa-8136-12662577699b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4599c18c-80d1-4afa-8136-12662577699b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4599c18c-80d1-4afa-8136-12662577699b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE"
published: "2022-01-19"
---

# Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System

Buyer: CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE  
Current stage: Award  
OCID: ocds-b5fd17-4599c18c-80d1-4afa-8136-12662577699b

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## Summary

The procurement process pertains to the contract titled "Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System," conducted by the CTM Portal for the NDA Shared Services Alliance. This service contract, classified under industrial control software package (CPV code 48150000), is located in Thurso, Scotland (KW14 7TZ). The procurement method was an open procedure, and the contract period is set from 1 September 2021 to 31 August 2024. The contract value is approximately £90,000 with a minimum value of £60,000. The award was made on 17 December 2021 and the tender period concluded on 29 July 2021.

This tender presents substantial opportunities for businesses specialising in software maintenance and development, particularly in the realm of industrial control systems. Companies with capabilities in technical documentation, system maintenance, security updates, and support services would be well-suited to compete. The open nature of the procurement process suggests that small and medium-sized enterprises (SMEs) can participate, providing a platform for innovative solutions that enhance system functionality and performance.

## Notice

The scope of services for this contract includes the following activities: Maintenance Services The Consultant shall: * Provide and update technical documentation for the system * Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end: o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats) * Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage. * Resolve any issues or defects reported by the Employer * Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system * Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks * Have and maintain development and online mapping servers held under the Consultant's control. Support Services The Consultant shall: * Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly. * Provide a telephone/video conference support service to resolve operator issues * Provide a dedicated support contact for urgent issues * Provide an incident handling procedure including an escalation process * Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below. * Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA Development Services The Consultant shall * Develop new processes, as directed by the Employer, to increase the functionality and scope of the system * Develop improvements to the existing system, as directed by the Employer. * Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system * Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes. * Develop based on secure software standards, provide assurance of adherence * Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b549d2ab-cbbc-49fb-89bb-a65069809fa1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2022 |
| Submission deadline | 29 Jul 2021 |
| Future notice date | Not specified |
| Award date | 17 Dec 2021 |
| Contract period | 31 Aug 2021 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £144,940 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE |
| Locality | THURSO |
| Post town | Kirkwall |
| Postcode | KW14 7TZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Thurso and Northwest Caithness |
| Westminster constituency | Caithness, Sutherland and Easter Ross |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMA DATASET |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48150000 - Industrial control software package

## Release History

- 19 Jan 2022 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b549d2ab-cbbc-49fb-89bb-a65069809fa1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b549d2ab-cbbc-49fb-89bb-a65069809fa1
  19th January 2022 - Awarded contract notice on Contracts Finder

## Provenance

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