---
title: "Provision of Freshworks for Cabinet Office"
ocid: "ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Cabinet Office"
published: "2026-08-27"
---

# Provision of Freshworks for Cabinet Office

Buyer: Cabinet Office  
Current stage: Award  
OCID: ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b.json)

## Summary

The Cabinet Office procured Freshworks software and information systems as a service. The requirement supports the Cabinet Office’s operational technology needs and is associated with its London location at 10 South Colonnade, Canary Wharf. The procurement is categorised as services rather than the purchase of software goods. Freshworks Inc, a US-based supplier registered in San Mateo, was selected to provide the requirement. The opportunity is relevant to software providers, information systems specialists and technology businesses able to supply, implement or support Freshworks solutions for a central government customer. It may also be relevant to smaller businesses, as the procurement was identified as suitable for SMEs.

The procurement has been awarded and the tender is complete. It used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 15 August 2026 at 5pm. Freshwoks Inc received the active award on 18 August 2026 for £546,100.80 including the stated currency of GBP. The contract runs from 17 August 2026 to 16 August 2027. The recorded procurement value is also £546,100.80. The available information identifies the requirement as a services call-off for Freshworks software and information systems; it does not set out a separate quality, price or other scoring breakdown. The Cabinet Office is the buying organisation.

This award is evidence that the Cabinet Office buys enterprise software and information systems through framework call-offs, at a substantial service scale and for a central government environment. A supplier targeting a future requirement from this buyer would need a credible Freshworks offering or the ability to provide closely relevant implementation and support services, together with the capacity to deliver for a sizeable public-sector customer. Experience supplying software services to government or other complex organisations would help demonstrate delivery credibility. Businesses should also understand framework-based call-off routes and be prepared to compete as a service provider. The procurement’s SME suitability indicates that smaller specialist technology firms can be relevant participants.

## Notice

Provision of Freshworks for Cabinet Office

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85190eee-5e2d-4625-80ff-bf9b3fba4673 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Aug 2026 |
| Contract period | 17 Aug 2026 - 16 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £546,100 |
| Lots value | Not specified |
| Awards value | £546,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Cabinet Office |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Freshwoks Inc |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Aug 2026 at 11:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/85190eee-5e2d-4625-80ff-bf9b3fba4673
- 27 Aug 2026 at 10:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/85190eee-5e2d-4625-80ff-bf9b3fba4673

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85190eee-5e2d-4625-80ff-bf9b3fba4673
  27th August 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7d074109-26da-42fb-b8a4-84f129e31134

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b.json.