--- title: "ACE 669 ITT - All In Member Services Hub delivery partner" ocid: "ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ARTS COUNCIL ENGLAND" published: "2025-02-21" --- # ACE 669 ITT - All In Member Services Hub delivery partner Buyer: ARTS COUNCIL ENGLAND Current stage: Tender OCID: ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216.json) ## Summary Arts Council England (ACE) is currently in the tender stage for the procurement titled "ACE 669 ITT - All In Member Services Hub delivery partner," targeted under the industry category of customer services. This contract aims to establish a Member Services Support Hub for the All In Access Scheme, which assists D/deaf, disabled, and neurodivergent people in the UK and Ireland. The procurement process employs an open procedure, with key deadlines including a tender submission window ending on 28th March 2025 and a contract period from 1st July 2025 to 30th June 2029. The project’s scope covers various regions, including the UK, British Oversea Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The contract is valued at GBP 412,000, providing significant opportunities for relevant service providers. This tender presents a substantial opportunity for businesses specialised in customer services and those with expertise in supporting diverse communities, particularly those focusing on accessibility and inclusion. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete for this contract, given the emphasis on accessibility and high-quality support services required. Firms capable of providing multi-channel support, including telephone, email, and online chat, while ensuring accessibility standards, will find this project ideal for expanding their footprint and contributing to significant societal impact. ## Notice Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d0987778-d682-483e-be13-8d6e6a3f9292 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2025 | | Submission deadline | 28 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2025 - 30 Jun 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £412,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ARTS COUNCIL ENGLAND | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M1 1FN | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Piccadilly | | Westminster constituency | Manchester Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services ## Release History - 21 Feb 2025 at 13:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d0987778-d682-483e-be13-8d6e6a3f9292 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d0987778-d682-483e-be13-8d6e6a3f9292 21st February 2025 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Customer-services./8M5A7BQ89A Please follow this link to view the notice. ## Notice URLs - https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216.json.