--- title: "why do many public complaints that would be better directed to another organisation come to the GMC?" ocid: "ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GENERAL MEDICAL COUNCIL" published: "2018-06-14" --- # why do many public complaints that would be better directed to another organisation come to the GMC? Buyer: GENERAL MEDICAL COUNCIL Current stage: Tender OCID: ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377.json) ## Summary The General Medical Council (GMC) has initiated a tender titled "why do many public complaints that would be better directed to another organisation come to the GMC?" as part of its research into public complaints management. The procurement process is currently at the tender stage, published on 14th June 2018, with a deadline for submissions on 9th July 2018. This research falls under the services category, with a specific focus on research and development services, including social and market research, aimed at identifying improvements for communication and signposting. The contract period is set to commence on 20th July 2018 and extend until 31st May 2019, with potential delivery locations in the North West and London regions of the United Kingdom. This tender presents significant opportunities for businesses in the research and consultancy sectors, particularly those specialising in social research and market analysis. Companies that can demonstrate strong capabilities in understanding public behaviour and have expertise in complaint management systems will be well-suited to compete. Furthermore, the open procurement method encourages small and medium-sized enterprises (SMEs) to participate, making this an accessible opportunity for agile and innovative firms looking to expand their portfolio in public sector research services. ## Notice The GMC has commissioned this research to understand the factors involved in patients and the public's decision to make a complaint to the GMC as opposed to, or in addition to, other organisations within the complaints landscape. It may also help us to identify whether there may be complaints that should come to the GMC but currently don't (e.g. if certain groups tend to make less complaints). The research will help us to identify any changes we need to make to our communications and/or signposting processes, and enable us to target our information effectively. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a180ddd8-9a45-4c66-ae30-dfe50407cde4 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Jun 2018 | | Submission deadline | 9 Jul 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Jul 2018 - 31 May 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GENERAL MEDICAL COUNCIL | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M3 3AW | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Deansgate | | Westminster constituency | Manchester Central | | Delivery location | TLD North West (England), TLI London | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services ### Codes - 73000000 - Research and development services and related consultancy services - 73110000 - Research services - 73210000 - Research consultancy services - 79310000 - Market research services - 79315000 - Social research services - 80320000 - Medical education services ## Release History - 14 Jun 2018 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a180ddd8-9a45-4c66-ae30-dfe50407cde4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a180ddd8-9a45-4c66-ae30-dfe50407cde4 14th June 2018 - Opportunity notice on Contracts Finder - http://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN154710 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.gmc-uk.org ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377.json.