--- title: "Telephone and Messaging Based Advice & Guidance Services for Health Professionals" ocid: "ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT" published: "2024-03-06" --- # Telephone and Messaging Based Advice & Guidance Services for Health Professionals Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT Current stage: Tender OCID: ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c.json) ## Summary The NHS Arden and Greater East Midlands Commissioning Support Unit is conducting a procurement process for a project titled "Telephone and Messaging Based Advice & Guidance Services for Health Professionals" in the IT services category. The procurement stage is an open procedure (above threshold) with a contract period of 3 years, extendable for a further 2 years, starting from 1st August 2024. The total contract value over 5 years is £3,000,000, with a financial threshold of £600,000 per annum. The tender closes on 9th April 2024. This tender by the NHS offers opportunities for IT service providers to offer Telephone and Message based Advice and Guidance Services for Health Care Professionals. Businesses specialised in IT consulting, software development, and Internet services are well-suited to compete. SMEs and VCSEs are encouraged to participate. The project aims to facilitate clinical advice and guidance across a range of specialties within the NHS Hertfordshire and West Essex region, providing connectivity with UK-based healthcare professionals for immediate support. ## Notice NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) are inviting suitably qualified and experienced providers to express their interest in delivering a Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System. The key aims and objectives of the digital platform will be to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties. The platform will provide a consistent level of stability and importantly a high level of connectivity with exceptional connection times measured in seconds. The service is able to offer a range of specialties covering both physical and mental health. The service is integrated with key local providers in HWE Integrated Care System (ICS) but is backed up by a network of NHS clinicians located outside of Hertfordshire and West Essex but within the UK. The service will allow healthcare professionals to speak to other healthcare professionals locally or where not available to other healthcare professionals based elsewhere in the UK. The service will provide access to these UK based healthcare professionals either through their own network or through a third-party network that they will sub-contract. This ensures that primary care always has access to immediate clinical advice and guidance. The provision of healthcare professionals outside of HWE should be in a manner that does not result in a detrimental effect on NHS patients or services, nor diminish the public resources that are available for the NHS. The service will also be available to other healthcare professionals and organisations within HWE ICS to allow appropriate advice and guidance to be given. The process is a one stage open process. The contract will be for a period of 3 years with the option to extend for up to a further 2 years, commencing 1st August 2024. The annual contract value is PS600,000 inclusive of VAT (PS1,800,000 for the initial 3-year term with an option to extend for a further 2 years totalling PS3,000,000 over the total 5 year term). Please note there is a financial threshold associated with this procurement. Any bids exceeding PS600,000 per annum will be excluded from evaluation and disqualified from the process. No bids over PS600,000 per annum will be accepted. To register your interest, please follow the link below, and search for the project reference as detailed: https://health-family.force.com/s/Welcome Project Reference: C244252 Project Name: Telephone and Messaging Based Advice & Guidance Platform for Health Professionals Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Please note that the closing date has been changed to 9th April 2024 from any previous publication. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/172716b5-def5-438d-afe8-8755e449b038 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Mar 2024 | | Submission deadline | 9 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2024 - 31 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | DERBY | | Post town | Derby | | Postcode | DE1 3QT | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 6 Mar 2024 at 18:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/172716b5-def5-438d-afe8-8755e449b038 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/172716b5-def5-438d-afe8-8755e449b038 6th March 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c.json.