--- title: "The purchase of Mystery Shopping services" ocid: "ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BRITISH COUNCIL" published: "2022-05-06" --- # The purchase of Mystery Shopping services Buyer: BRITISH COUNCIL Current stage: Tender OCID: ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9.json) ## Summary The British Council is currently conducting a procurement process for 'The purchase of Mystery Shopping services', classified under business and management consultancy and related services. This open tender aims to assess the quality and compliance of IELTS SELT services through Mystery Shopping Events, conducted at various IELTS Test Points across the UK and globally. The tender period closes on 10th May 2022, with the contract set to commence on 9th July 2022 and conclude by 9th April 2024. Suppliers are invited to propose for one or both lots, which include locations in the UK and the rest of the world, with specific details accessible in the request for proposals. This tender presents significant opportunities for businesses specialising in consulting services, particularly those experienced in research, quality assurance, and logistics management. Suppliers able to recruit and manage Mystery Shoppers effectively will find this an attractive bid, as it requires not only regional coverage but also the ability to meet agreed targets and timelines. Moreover, companies that can demonstrate expertise in understanding regulatory requirements will be well-positioned to compete for this contract. ## Notice IELTS is the International English Language Testing System. It is the world's most popular English language Test for higher education and global migration, with over 3.5 million IELTS Tests taken in the last years. The British Council offers IELTS Tests throughout the world. IELTS for UKVI is approved Secure English language tests (SELT) by the UK Home Office for visa applications to the UK. The British Council contracts independent, qualified third-party suppliers to conduct annual Mystery Shopping Events at all IELTS SELT Test Points, measuring quality and compliance of the service against UKVI requirements and gathering specific information about the services. The Mystery Shopping programme is currently split into two geographical categories or lots i.e. Lot 1) United Kingdom (UK) IELTS SELT locations, and lot 2) Rest of the World (ROW) IELTS SELT locations. A list of locations for the respective lots are provided via links in the RFP. The lists are subject to regular review and updates. Suppliers are invited to submit a separate proposal for either one or both lots. The supplier(s) must have the ability and resources to effectively deliver the programme in either one or both lots as per agreed target and reporting timeline. The supplier must recruit, select, train and performance monitor Mystery Shoppers to conduct the shopping exercise. The supplier is responsible for logistics and coordination of the programme as per agreed targets. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b299222b-41e8-40c2-b431-e1ca86a40dc2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 May 2022 | | Submission deadline | 16 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 9 Jul 2022 - 9 Apr 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79400000 - Business and management consultancy and related services ## Release History - 6 May 2022 at 16:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b299222b-41e8-40c2-b431-e1ca86a40dc2 - 20 Apr 2022 at 13:06 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b299222b-41e8-40c2-b431-e1ca86a40dc2 - 11 Apr 2022 at 14:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b299222b-41e8-40c2-b431-e1ca86a40dc2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b299222b-41e8-40c2-b431-e1ca86a40dc2 6th May 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/britishcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/britishcouncil ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4635fa4f-a570-494b-bfa4-0dccb38927f9.json.