--- title: "Contact Centre Telephony Solution (662-AHL)" ocid: "ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ALLIANCE HOMES" published: "2025-01-30" --- # Contact Centre Telephony Solution (662-AHL) Buyer: ALLIANCE HOMES Current stage: Tender OCID: ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9.json) ## Summary NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group,' is inviting tenders for a contact centre telephony solution to serve customers in North Somerset and surrounding areas, including Bristol, South Gloucestershire, Bath, North East Somerset, Sedgemoor, and Swindon. The procurement falls under the telecommunications services industry category, with key CPV codes 64200000, 48500000, and 32500000. The tender process is currently in the 'Tender' stage, adopting a restricted procedure in accordance with The Public Contracts Regulations 2015. The top five scoring providers from the Selection Stage will be invited to submit a full tender. The contract is valued between £400,000 and £600,000 and includes an implementation period and four-year contract, with a potential two-year extension. Key deadlines include the tender period ending on 4th March 2025 and the ITT outcome announcement on 30th May 2025. The new system is expected to go live on 1st March 2026. This tender presents a substantial opportunity for businesses specialising in telecommunications services, communication and multimedia software, and telecommunications equipment and supplies. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete, given the suitability requirements. Businesses capable of delivering comprehensive telephony solutions and demonstrating robust performance in similar past projects stand to benefit considerably. Engaging in this procurement could lead to significant business growth through long-term contracts and potential future extensions and collaborations within the Alliance Homes Group and its associated partnerships. ## Notice This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset. This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group. This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender. The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years. AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026. Additional information: Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51be4138-6211-4261-ba85-c97c8a0c35e7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Jan 2025 | | Submission deadline | 4 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2025 - 28 Feb 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £600,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ALLIANCE HOMES | | Locality | - | | Post town | Bristol | | Postcode | BS20 7AW | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK61 North Somerset | | Local authority | North Somerset | | Electoral ward | Portishead East | | Westminster constituency | North Somerset | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 64 - Postal and telecommunications services ### Codes - 32500000 - Telecommunications equipment and supplies - 48500000 - Communication and multimedia software package - 64200000 - Telecommunications services ## Release History - 30 Jan 2025 at 12:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/51be4138-6211-4261-ba85-c97c8a0c35e7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/51be4138-6211-4261-ba85-c97c8a0c35e7 30th January 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/alliancehomes/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.alliancehomes.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9.json.