---
title: "Microsoft Direct Routing Carrier Services and Contact Centre Services"
ocid: "ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF CUMBRIA"
published: "2026-02-23"
---

# Microsoft Direct Routing Carrier Services and Contact Centre Services

Buyer: UNIVERSITY OF CUMBRIA  
Current stage: Award  
OCID: ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d.json)

## Summary

The University of Cumbria has concluded the award stage of the procurement process for its contracted services titled "Microsoft Direct Routing Carrier Services and Contact Centre Services." This project falls under the industry category of Radio, television, communication, telecommunication, and related equipment, and is based in England with postal code CA1 2HH. The procurement follows a restricted procedure above the threshold, suitable for small to medium-sized enterprises (SMEs). The contract period runs from 1st April 2026 to 31st March 2029, with an award notice published on 23rd February 2026. The total contract value is £291,844 GBP, with Charterhouse Voice & Data Ltd being the awarded supplier.

This tender presents promising opportunities for companies specialising in cloud-based telephony and contact centre solutions, particularly SMEs looking to expand their clientele within higher education institutions. The selective procurement method could favour businesses with tailored expertise in telecommunication services. Organisations that can deliver innovative solutions with robust maintenance support may gain a competitive edge and find significant growth potential within this sector. Business users experienced in similar projects are encouraged to identify partnership opportunities or service offerings to leverage this contract for future growth.

## Notice

The University of Cumbria require Cloud based software and maintenance for Telephony and Contact centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/03a51a7e-93ba-4415-8130-02e696e042a3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2026 |
| Submission deadline | 15 Jan 2026 |
| Future notice date | Not specified |
| Award date | 23 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £291,844 |
| Lots value | Not specified |
| Awards value | £291,844 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF CUMBRIA |
| Locality | - |
| Post town | Carlisle |
| Postcode | CA1 2HH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 23 Feb 2026 at 12:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/03a51a7e-93ba-4415-8130-02e696e042a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/03a51a7e-93ba-4415-8130-02e696e042a3
  23rd February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d.json.