--- title: "Anti Corruption and Abuse Communications Service Framework" ocid: "ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BLUELIGHT COMMERCIAL" published: "2023-07-28" --- # Anti Corruption and Abuse Communications Service Framework Buyer: BLUELIGHT COMMERCIAL Current stage: Tender OCID: ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d.json) ## Summary The BlueLight Commercial organisation has issued a tender for an "Anti Corruption and Abuse Communications Service Framework" in the Call centre industry category. The procurement stage is currently in the tender phase, with a deadline for submissions set for August 25, 2023. The contract is valued at £2,000,000 GBP and is planned to start on November 30, 2023, with an end date in 2027. The process is open to small and medium-sized enterprises and voluntary, community, and social enterprises. This tender presents an opportunity for businesses experienced in providing call centre services within the policing and criminal justice sectors to confidentially report corrupt practices within the police workforce. The service, which must operate 24/7, aims to ensure 100% anonymity for whistleblowers. Businesses with expertise in delivering services across different mediums and organisations in the UK, including Police Scotland and Police Service of Northern Ireland, would be well-suited to compete in this procurement process. ## Notice BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken. The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e0eaab0b-78fd-463c-a492-cab2902c6e80 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2023 | | Submission deadline | 25 Aug 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Nov 2023 - 30 Nov 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BLUELIGHT COMMERCIAL | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 3JS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 28 Jul 2023 at 11:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e0eaab0b-78fd-463c-a492-cab2902c6e80 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e0eaab0b-78fd-463c-a492-cab2902c6e80 28th July 2023 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=70901&B=BLUELIGHT Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/91087 User / Company ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4662da97-049e-4841-a11a-86efb561610d.json.