---
title: "WHPC00866"
ocid: "ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WALSALL HEALTHCARE NHS TRUST"
published: "2024-10-01"
---

# WHPC00866

Buyer: WALSALL HEALTHCARE NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5

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## Summary

The procurement process, led by Walsall Healthcare NHS Trust, is centred around the "WHPC00866" project, focusing on IT Service Management within the healthcare sector. This contract falls under the industry category of Helpdesk and support services (CPV code: 72253000) and covers various locations including the United Kingdom, Channel Islands, and Europe. The process followed a selective procurement method through a framework agreement, specifically a call-off from the RM6100 - Lot 3d framework. The procurement stage is currently marked as 'award', with key dates including the tender period end on 5 July 2024, contract start on 11 September 2024, and contract end on 10 September 2027. The total value of the contract is £135,236.78 GBP.

This tender presents significant growth opportunities for businesses specialising in IT Service Management, particularly those experienced in delivering comprehensive IT solutions within the public healthcare sector. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are considered suitable for this tender. The awarded supplier, INSIGHT DIRECT (UK) LTD, a large-scale organisation, underscores the project's demand for robust operational capabilities. Organisations looking to expand their presence in healthcare IT services will find this tender particularly advantageous.

## Notice

IT Service Management (ITSM) is a customer centric IT management discipline which, manages the end-to-end delivery of IT services to the trust - Mini Competition - RM6100 - Lot 3d: Operational Services - Application and Data Management - Technology Services 3 Additional information: IT Service Management (ITSM) is a customer centric IT management discipline which, manages the end-to-end delivery of IT services to the trust - Mini Competition - RM6100 - Lot 3d: Operational Services - Application and Data Management - Technology Services 3

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e4a872c-ad97-4068-9c32-b49bc16f5815 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2024 |
| Submission deadline | 5 Jul 2024 |
| Future notice date | Not specified |
| Award date | 16 Sep 2024 |
| Contract period | 10 Sep 2024 - 10 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,236 |
| Lots value | Not specified |
| Awards value | £135,236 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL HEALTHCARE NHS TRUST |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS2 9PR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | Pleck |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 1 Oct 2024 at 13:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e4a872c-ad97-4068-9c32-b49bc16f5815

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e4a872c-ad97-4068-9c32-b49bc16f5815
  1st October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-467f2c9b-a038-4405-8998-16af8ec1d9b5.json.