---
title: "Contact Centre Network Services"
ocid: "ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT LEGAL DEPARTMENT"
published: "2021-12-23"
---

# Contact Centre Network Services

Buyer: GOVERNMENT LEGAL DEPARTMENT  
Current stage: Award  
OCID: ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e.json)

## Summary

The Government Legal Department is conducting a public procurement process for Contact Centre Network Services in the services sector. The contract, valued at £580,000, involves the provision of Contact and SIP Trunking services to all GLD offices across the UK. The procurement method used is selective, with the tender period having concluded on 20 December 2021. The contract commenced on 21 December 2021 and is set to last until 20 December 2024. The key delivery address for this contract is located in London, SW1H 9GL.

This awarded tender represents a significant opportunity for businesses specialising in telecommunications and network services, especially those that can provide similar solutions that meet government specifications. Companies with expertise in contact centre operations, voice over IP (VoIP) technologies, and trunking services would be well-positioned to explore future opportunities for collaboration or contract bidding with the Government Legal Department or similar governmental bodies. Engaging in this sector could facilitate growth for businesses looking to expand their offerings in public sector contracts.

## Notice

The provision of Contact and SIP Trunking services to all GLD offices in the UK.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22b05cdb-cd74-446e-b6d8-fc37ca30ca04 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2021 |
| Submission deadline | 20 Dec 2021 |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | 21 Dec 2021 - 20 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £580,000 |
| Lots value | Not specified |
| Awards value | £580,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT LEGAL DEPARTMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9GL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEFONICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48821000 - Network servers

## Release History

- 23 Dec 2021 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/22b05cdb-cd74-446e-b6d8-fc37ca30ca04

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/22b05cdb-cd74-446e-b6d8-fc37ca30ca04
  23rd December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-468c836c-b411-42b0-90c3-e4201ee29c8e.json.