---
title: "Domestic Contact Tracing and Enquiries, Feedback & Complaints delivery - Lot C"
ocid: "ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2021-12-09"
---

# Domestic Contact Tracing and Enquiries, Feedback & Complaints delivery - Lot C

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940.json)

## Summary

The UK Health Security Agency has recently awarded a contract titled "Domestic Contact Tracing and Enquiries, Feedback & Complaints delivery - Lot C" for IT services, including business analysis, service design, and solutions testing. The procurement process utilised a selective method, specifically a call-off from a framework agreement. The contract, valued at £36,900,000 and spanning from 29 October 2021 to 29 April 2025, is based in London and primarily addresses services related to domestic contact tracing and support for enquiries, feedback, and complaints.

This tender presents significant opportunities for businesses specialising in IT services, software development, and technical consulting. Companies with expertise in business analysis, performance assurance, and testing solutions would be well-suited to compete for similar contracts. The backing of a prominent buyer like the UK Health Security Agency also raises the potential for long-term partnerships within the public sector, allowing businesses to expand their client base and enhance their service offerings.

## Notice

This lot will provide the following specialist delivery services: * Business Analysis and Service Design * Functional and Technical Design * Solution Build * Execution of Functional (Unit and System) Testing of Solutions * Assurance of meeting Performance and Security requirements of Solutions * Defect resolution for end to end Functional and Non-Functional testing * Provision of assets required for Release Management and Service Introduction * Third line support of solutions delivered within the product Services are specifically associated with the following products & services: * Domestic Contact Tracing (ITS) * Enquiries, Feedback & Complaints * Integration in support of the above services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ba5b5c9-eadb-4077-8bb9-21725ff24f54 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Dec 2021 |
| Submission deadline | 28 Oct 2021 |
| Future notice date | Not specified |
| Award date | 28 Oct 2021 |
| Contract period | 28 Oct 2021 - 29 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,900,000 |
| Lots value | Not specified |
| Awards value | £15,700,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Dec 2021 at 14:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ba5b5c9-eadb-4077-8bb9-21725ff24f54
- 17 Nov 2021 at 10:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c4d6d72-ee2b-4d4a-9c56-14920934bf60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ba5b5c9-eadb-4077-8bb9-21725ff24f54
  9th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7c4d6d72-ee2b-4d4a-9c56-14920934bf60
  17th November 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000GxL9/Jlt2gwxQH8_6ZtMaKOl3P.Auy2AlxWNNIjMnvn6dpMg
  TT Delivery Partners - Order Form - Lot C Deloitte Final Version 26 October 2021(113250097.3)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940.json.