---
title: "Ticketing Software (22/23)"
ocid: "ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-03-21"
---

# Ticketing Software (22/23)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5.json)

## Summary

The Department for Work and Pensions is conducting a procurement process for "Ticketing Software (22/23)" within the IT services sector, specifically focusing on consulting, software development, and internet support. The procurement method utilised is selective, involving a call-off from a framework agreement. The tender period has concluded as of 16 February 2022, and the contract was awarded on 21 February 2022, with a value of £17,373. The contract is set to last from 21 February 2022 to 20 February 2023, with delivery locations covering the British Overseas Territories, Channel Islands, Europe, the Isle of Man, the Rest of the World, and the United Kingdom.

This tender presents a valuable opportunity for SMEs and VCSEs specialising in cloud software services to grow their business by providing innovative ticketing solutions. Companies equipped to deliver comprehensive IT services, including ticketing systems or cloud-based software, may find this contract to be an ideal fit. The awarded contract to Deskpro Ltd highlights the demand for skilled suppliers who can meet the public sector's software needs effectively.

## Notice

Ticketing Software Services - Cloud Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f6debf8-9446-47ac-b697-b31b91aa0045 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2022 |
| Submission deadline | 16 Feb 2022 |
| Future notice date | Not specified |
| Award date | 21 Feb 2022 |
| Contract period | 21 Feb 2022 - 20 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,373 |
| Lots value | Not specified |
| Awards value | £17,373 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DESKPRO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Mar 2022 at 11:02 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f6debf8-9446-47ac-b697-b31b91aa0045
- 15 Mar 2022 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f6debf8-9446-47ac-b697-b31b91aa0045

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f6debf8-9446-47ac-b697-b31b91aa0045
  21st March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/445c3fb5-a270-4c29-a638-c9b9904dc032
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5.json.