--- title: "Mobile Telephony Services" ocid: "ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358.json" source: "Contracts Finder" current_stage: "Tender" buyer: "KNOWLEDGE TRANSFER NETWORK LIMITED" published: "2024-10-31" --- # Mobile Telephony Services Buyer: KNOWLEDGE TRANSFER NETWORK LIMITED Current stage: Tender OCID: ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358.json) ## Summary The Knowledge Transfer Network Limited is seeking a provider for Mobile Telephony Services, which falls under the Postal and Telecommunications Services industry category. This procurement process is currently at the tender amendment stage, with a submission deadline set for 30th November 2024. The contract, valued between £70,000 and £160,000, will commence on 1st January 2025 and will have a term of 24 to 36 months, covering the United Kingdom. The procurement method is an open procedure and it is specifically aimed at small and medium-sized enterprises (SMEs). The services required include 300 lines with options for unlimited UK voice and SMS, various data packages, international roaming, and robust online billing and management capabilities. This tender presents significant opportunities for telecom service providers, particularly those proficient in large-scale enterprise solutions and with experience in managing extensive mobile telephony services. Businesses with strengths in delivering high-quality UK coverage, 5G support, and comprehensive customer service are well-suited to compete. The successful vendor will facilitate a seamless transition for users, including the provision of new SIM cards and support for international roaming requirements. Detailed proposals, including a pre-qualification questionnaire and cost schedules, are required, offering a structured approach for businesses to showcase their competencies and secure a potentially lucrative public sector contract. ## Notice 300 lines to include: * Unlimited UK voice minutes. * Unlimited UK SMS messages. * Data to include one of the following options: o Shared monthly UK data pool of 1 TB. o 10 x lines to include unlimited UK data, 290 to include a minimum of 70 GB monthly UK data. o Unlimited data on all lines. * International Roaming Packages for Europe and International. Our service users are predominately UK-based, so great UK coverage is essential as is access to Wi-Fi calling. All billing should be managed through an online portal, with reports available per line and per cost centre. The online portal should also support basic tasks such as requesting new phone numbers and managing SIM card swaps. Technical Considerations The number of lines is approximate and may increase or decrease as our operations require. All handsets at IUK Business Connect are Apple iPhone 11 or 12. We expect to upgrade some devices to newer Apple iPhone models during the contract term, but a hardware fund should not be included within the application. 5G should be included for all lines. The successful application shall include support to transition end-users to the new service, if needed. This transition will include the provision of new, compatible SIM cards at no additional cost. Roaming requirements vary per user, so submitted applications must include detail on what packages are available and any fees / charges applicable for international roaming in Europe and Internationally. Term and Expiry Date Services will be contracted for a minimum of 24 months and no more than 36 months. The contract will start on 1st January 2025. Submission In response to this Statement of Works, please provide the information listed below: * A completed copy of the Pre-Qualification Questionnaire. * Initial schedule of costs to include: o Monthly charge per line or per tariff o Any allowances and caps, with out-of-allowance charges o International roaming, per zone, country or territory o Any rollover/carryover of allowances. * A short narrative explaining how you will support our users to transition to the new service, if applicable. * Details of your customer support services including hours of contact, and any billing portal / reports. * Legal information, such as your terms and conditions. Please provide the information requested above to callum.bowdrey-roberts@iukbc.org.uk by 30th November 2024 at the latest. Submissions will be assessed on an ongoing basis until this date. Principle Contact Please direct any questions or communications on this Invitation to Tender to: callum.bowdrey-roberts@iukbc.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4098913e-8a36-4edc-8898-e157cb215ad1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Oct 2024 | | Submission deadline | 30 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2025 - 31 Dec 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £160,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | KNOWLEDGE TRANSFER NETWORK LIMITED | | Locality | LONDON | | Post town | North London | | Postcode | N1 0QH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | St Mary's & St James' | | Westminster constituency | Islington South and Finsbury | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64000000 - Postal and telecommunications services ## Release History - 31 Oct 2024 at 15:56 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4098913e-8a36-4edc-8898-e157cb215ad1 - 31 Oct 2024 at 15:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4098913e-8a36-4edc-8898-e157cb215ad1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4098913e-8a36-4edc-8898-e157cb215ad1 31st October 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/87207587-0ff1-4292-8140-de9065877872 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/46b0a64c-574a-4389-ae4a-9ae52145b995 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46b7b347-cf75-454c-8687-fc4c1fe76358.json.