---
title: "GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution"
ocid: "ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH LIBRARY"
published: "2020-06-04"
---

# GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution

Buyer: BRITISH LIBRARY  
Current stage: Tender  
OCID: ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6

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## Summary

The British Library is currently planning a procurement process titled "GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution," aimed at gathering information on flexible ticketing and user journey solutions. This open procedure targets the services industry, with a tender period that will conclude on 19 June 2020. The total contract value is set between £50,000 and £100,000, with the contract period expected to commence on 1 February 2022 and extend until 31 January 2025. Interested parties will have the opportunity to submit information during this stage, which is part of a market consultation exercise.

This tender presents significant business growth opportunities, particularly for small and medium enterprises (SMEs) with experience in ticketing solutions. As the British Library seeks a flexible system capable of adapting to various cultural offerings, businesses that can demonstrate innovation in customer engagement and journey optimisation will be well-positioned to compete. Submissions should reflect an understanding of diverse ticketing options that cater to an international audience, including those in British Overseas Territories and Europe.

## Notice

The British Library has a broad and varied cultural offer, which requires a flexible ticketing and membership solution able to expand and contract according to product requirements. All tickets are available to purchase in person, online or via the telephone. The purpose of this RFI is to seek information on ticketing and user journey solutions from a broad range of suitably experienced organisations. When submitting information, all organisations should note that this is a request for information not a tender opportunity; it is part of a market consultation exercise aiming to ensure that the procurement route selected and the options ultimately developed for any procurement are properly informed. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c3cdf9ba-d89f-4f52-a272-3d57ac338721 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2020 |
| Submission deadline | 19 Jun 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2022 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH LIBRARY |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 22 - Printed matter and related products

### Codes

- 22459000 - Tickets

## Release History

- 4 Jun 2020 at 13:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c3cdf9ba-d89f-4f52-a272-3d57ac338721

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c3cdf9ba-d89f-4f52-a272-3d57ac338721
  4th June 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=498842474
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6.json.