---
title: "Covid 19 Vaccinations Programme - Helpline Service - Call Handling"
ocid: "ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2023-03-22"
---

# Covid 19 Vaccinations Programme - Helpline Service - Call Handling

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f

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## Summary

The NHS ENGLAND has recently awarded a contract for the Covid 19 Vaccinations Programme - Helpline Service - Call Handling. The contract, valued at £18,100,000, was tendered using the selective procurement method with a call-off from a framework agreement. The contract period started on 6th January 2021 and ended on 31st March 2022.

This tender presents an opportunity for businesses in the service sector, especially call centres, to provide outbound call centre services for supporting the delivery of the COVID-19 Vaccination Helpline. The buyer, NHS ENGLAND, located in Leeds, United Kingdom, has awarded the contract to Teleperformance Ltd, based in Bristol. Businesses suited for this opportunity should have expertise in call handling and telephony support services related to COVID-19 vaccination programmes.

## Notice

The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc169c68-1164-44d2-ac22-8d36c05654a0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2023 |
| Submission deadline | 4 Jan 2021 |
| Future notice date | Not specified |
| Award date | 11 Feb 2022 |
| Contract period | 6 Jan 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,100,000 |
| Lots value | Not specified |
| Awards value | £18,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7PD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Mar 2023 at 12:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc169c68-1164-44d2-ac22-8d36c05654a0
- 8 Jul 2022 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/26c9a777-d9e6-47be-916e-b2db0a27dd1d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc169c68-1164-44d2-ac22-8d36c05654a0
  22nd March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/26c9a777-d9e6-47be-916e-b2db0a27dd1d
  8th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d0c352e-9aa2-4d47-aeec-067b01a9836d
  20220211 TP_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0 (1)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f.json.