--- title: "Customer Relationship Management System (CRM)" ocid: "ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927.json" source: "Contracts Finder" current_stage: "Planning" buyer: "THURROCK BOROUGH COUNCIL - ANTI SOCIAL BEHAVIOUR" published: "2024-03-25" --- # Customer Relationship Management System (CRM) Buyer: THURROCK BOROUGH COUNCIL - ANTI SOCIAL BEHAVIOUR Current stage: Planning OCID: ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927.json) ## Summary Thurrock Borough Council - Anti Social Behaviour is planning a procurement process for a Customer Relationship Management System (CRM). This tender falls under the industry category of Software package and information systems (CPV code: 48000000), with additional classification for Software consultancy services (CPV code: 72266000). The engagement end date for this tender is set for 10th April 2024. The council aims to implement a CRM system to streamline customer data usage and reduce multiple contacts, with a focus on digital transformation and efficiency. This tender process presents an opportunity for businesses experienced in software solutions and consultancy services to engage with Thurrock Borough Council. Small and medium enterprises (SMEs) are particularly encouraged to participate. The CRM system integration aims to enhance customer service experience, reduce operating costs, and improve service delivery efficiency. Interested organisations can register on the Council's e-tendering portal Intend for further details and engagement opportunities. ## Notice This Pre-Tender Market Engagement is intended to allow interested organisations with relevant experience to outline their views and provide information with no commitment to the Supplier or the Council. One of the Council's core digital ambitions is digital by design. This will enable us to deliver lower cost, more efficient higher quality services by optimising our operations and embedding a culture of continual service improvement. The most effective way to harness existing and emerging technologies. As part of its digital journey Thurrock Council is looking to implement a CRM system to draw together data from across the organisation to generate a single view of the customer, providing a more efficient and smooth experience for service users, reducing the need for multiple contacts. The CRM will enable the integration with voice automation software for routing non-complex contacts and along with the introduction of webforms with line of business systems, will mean that information will only have to be provided once. This consistent and efficient approach will reduce multiple contacts and the possibility of points of failure ensuring that there is only "one version of the truth" held by council systems supporting the "right first time" principle. The CRM will also enable a rationalisation of applications in use across the council and will lead to a reduction in licence costs and in the number of contracts that need to be managed. For more details please register on the Council's e-tendering portal Intend by following the link: https://in-tendhost.co.uk/thurrockcouncil/aspx/Home ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c6c7567-d667-4c36-86b7-f9c0be01e9e1 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Mar 2024 | | Submission deadline | Not specified | | Future notice date | 10 Apr 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THURROCK BOROUGH COUNCIL - ANTI SOCIAL BEHAVIOUR | | Locality | GRAYS | | Post town | Romford | | Postcode | RM17 6SL | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH32 Thurrock | | Local authority | Thurrock | | Electoral ward | Grays Riverside | | Westminster constituency | Thurrock | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72266000 - Software consultancy services ## Release History - 25 Mar 2024 at 14:13 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/0c6c7567-d667-4c36-86b7-f9c0be01e9e1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0c6c7567-d667-4c36-86b7-f9c0be01e9e1 25th March 2024 - Early engagement notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/thurrockcouncil/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927.json.