---
title: "Statutory Complaint Investigations"
ocid: "ocds-b5fd17-46e8b383-2e85-4f94-b819-737cdaf6f662"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46e8b383-2e85-4f94-b819-737cdaf6f662"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46e8b383-2e85-4f94-b819-737cdaf6f662.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-46e8b383-2e85-4f94-b819-737cdaf6f662.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2021-12-13"
---

# Statutory Complaint Investigations

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-46e8b383-2e85-4f94-b819-737cdaf6f662

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## Summary

The Royal Borough of Kingston upon Thames has completed the procurement process for "Statutory Complaint Investigations" under health and social work services. This tender involved securing independent investigators to manage an increased volume of complaints efficiently. The contract period commenced on 1st November 2021 and is set to conclude on 31st October 2023. The total contract value is £45,000, and the procurement method applied was categorised as 'Other.' The tender was active until 20th October 2021, marking the end of the tender period.

This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) engaged in investigative services, as the procurement is structured to support their participation. By establishing a long-term agreement rather than ad-hoc arrangements, businesses can benefit from a steady stream of work in the public sector, fostering growth through stable contracts and established relationships with local government entities. Companies that possess expertise in independent investigations and managing complaints would find this tender especially relevant.

## Notice

The procurement of external independent investigators to deal with an increase in demand with higher volumes of complaints, in order to ensure RBK can secure an investigator quickly as a priority and set up an annual agreement instead of the lower priority 'spot purchase' arrangement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5578069b-6b07-497e-8410-9dd736fff512 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2021 |
| Submission deadline | 20 Oct 2021 |
| Future notice date | Not specified |
| Award date | 30 Oct 2021 |
| Contract period | 1 Nov 2021 - 31 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | £45,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RRC (RRCONSULTANCY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 13 Dec 2021 at 11:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5578069b-6b07-497e-8410-9dd736fff512

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5578069b-6b07-497e-8410-9dd736fff512
  13th December 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

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