---
title: "2017 - 574 Employee Engagment Survey - AWARD"
ocid: "ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WM HOUSING GROUP"
published: "2018-04-06"
---

# 2017 - 574 Employee Engagment Survey - AWARD

Buyer: WM HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3

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## Summary

WM Housing Group is seeking a service provider to conduct its Employee Engagement Survey, with the award process currently completed. The contract title is "2017 - 574 Employee Engagement Survey - AWARD", classified under survey services in the public administration sector. The service will commence on 3rd September 2018 and is scheduled to run through to 3rd September 2021, with a value of £50,000. The project includes conducting bi-annual surveys, providing consultancy on question design, and delivering comprehensive reports with recommendations for improvement. The strong emphasis on employee feedback highlights the importance of engagement in the workplace.

This tender offers a promising opportunity for businesses specialising in survey design, market research, and data analysis services, particularly small and medium-sized enterprises (SMEs). Companies that can provide user-friendly survey platforms and analytics capabilities, along with effective training and support services, would be particularly well-suited to compete for this contract. With the increasing focus on employee engagement and organisational well-being, successful bidders will be positioned to grow their business by establishing long-term relationships with public sector clients like WM Housing Group.

## Notice

WM Housing Group is committed to measuring engagement of our employees, by completing a bi annual employee engagement survey and measuring key drivers of engagement within the organisation. In addition to giving employees a confidential voice to give open feedback on a variety of factors including but not limited to line management, reward and recognition. We also engage staff later on in the action planning stages. We work on an organisational plan which is then divided into the various different business areas. In 2016 our Group engagement response rate was 82% and our engagement overall score was 75% The Service Provider will be required to provide an online survey that is user friendly and compatible with various types of mobile technology. The Service Provider will be required to offer a full employee engagement survey bi-annually in autumn 2018 and then autumn 2020, and to complete smaller interim surveys each year with flexibility to do this as and when the needs arise. The service provision will be for an initial contract duration of 3 years with a provision to extend this up to one additional year depending on satisfactory performance. The Service Provider will be expected to offer some consultancy around question selection in order to add value on and improve efficiency on this area. We have worked on a core of 32 questions but are open to reducing the questions to make it quicker and easier for staff to complete but keeping it valuable and will therefore require guidance on the question types and value. The Service Provider will provide us with reports for each business area and the overall organisation results. These would be in an easy to read and understand format for all staff (for example the use of charts and info graphics). The Service Provider will also provide shorter highlight reports alongside the more detailed reports. The reports will be required to: o Highlight positive areas achieved o Provide guidance on areas that require improvement o Provide equality analysis based on the overall results. The Service Provider will be able to provide benchmarking analysis across other similar sized organisations in both public and private sectors. The Service Provider will provide consultancy report on the overall results, and provide recommendations for managers and how to action plan for their own teams. The Service Provider will be required to provide training on how to utilise the online reporting portal so that managers across the business can see their own results. The Service Provider will provide a one price for all services including relevant training on online reporting tool without any hidden extras. The service required will also include support in the following areas: o Sending reminders to staff periodically o Providing reassurance on confidentiality of the data o Providing IT support (helpline) for staff having any difficulties completing the survey. ...

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/119b899b-83fc-43f8-9d0c-a784d776ff1f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2018 |
| Submission deadline | 2 Mar 2018 |
| Future notice date | Not specified |
| Award date | 6 Apr 2018 |
| Contract period | 2 Sep 2018 - 3 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WM HOUSING GROUP |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIVEHR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services
- 79311100 - Survey design services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 6 Apr 2018 at 11:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/119b899b-83fc-43f8-9d0c-a784d776ff1f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/119b899b-83fc-43f8-9d0c-a784d776ff1f
  6th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3.json.