--- title: "Engaging water customer for better consumer and business outcomes" ocid: "ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CONSUMER COUNCIL FOR WATER" published: "2019-06-21" --- # Engaging water customer for better consumer and business outcomes Buyer: CONSUMER COUNCIL FOR WATER Current stage: Tender OCID: ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb.json) ## Summary The Consumer Council for Water is currently conducting a tender titled "Engaging water customer for better consumer and business outcomes" aimed at improving engagement with customers and consumers of water and sewerage services in England and Wales. This tender falls under the category of water distribution and related services and research and development consultancy services. The procurement process is at the Tender stage, with a deadline for submissions set for 5th July 2019. The contract period will commence on 1st August 2019 and conclude on 31st January 2020. The procurement method used is a limited competitive quotation, with an estimated contract value of £100,000. The areas targeted for service delivery include regions across the UK, such as the North East, London, and Wales. This tender presents a substantial opportunity for businesses specialising in customer engagement research, particularly those that are small to medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies capable of conducting qualitative research within the water industry, and familiar with technical terminology and customer consultation processes, would be well-positioned to compete. Firms that can demonstrate innovative approaches to engaging with consumers and delivering actionable insights will likely stand out in this competitive field. ## Notice The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish: - what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans - what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills - how they feel that ongoing engagement for every day services fits in with engagement for business plans and what the balance should be. The research will be qualitative, as it will involve some unfamiliar and sometimes technical terminology which participants will need to be stepped through. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53670502-bca6-450c-96a3-5caf33b8200b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jun 2019 | | Submission deadline | 5 Jul 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2019 - 31 Jan 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONSUMER COUNCIL FOR WATER | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B2 4AJ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales | ## CPV Codes ### Divisions - 65 - Public utilities - 73 - Research and development services and related consultancy services ### Codes - 65100000 - Water distribution and related services - 73200000 - Research and development consultancy services ## Release History - 21 Jun 2019 at 09:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/53670502-bca6-450c-96a3-5caf33b8200b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/53670502-bca6-450c-96a3-5caf33b8200b 21st June 2019 - Opportunity notice on Contracts Finder - https://public.bravosolution.co.uk/consumer-council-water Link to eSourcing Portal ## Notice URLs - https://www.ccwater.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb.json.