---
title: "Provision of Research into Rail Passenger Experiences of Disruption Handling"
ocid: "ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT"
published: "2019-03-06"
---

# Provision of Research into Rail Passenger Experiences of Disruption Handling

Buyer: DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1

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## Summary

The procurement process, led by the Department for Transport, involved a tender titled "Provision of Research into Rail Passenger Experiences of Disruption Handling." This project falls under the Economic Research Services category within the goods sector and was primarily located in England. The procurement stage has now reached the award phase, with the final contract awarded to Accent Marketing and Research Limited, valued at £59,856. The contract period spanned from 11th January 2019 to 31st March 2019, following a tender period that concluded on 9th January 2019.

This tender presents a significant opportunity for businesses specialising in economic research services, particularly those offering services tailored to the transport sector. Companies that are small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs) may be particularly well-suited to engage in future tenders of this nature, enhancing their capabilities and market presence by leveraging their expertise in passenger experience research and related methodologies.

## Notice

Research into Rail Passenger Experiences of Disruption Handling

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af998476-3f5d-492e-8f31-9b9ecf5d2ff0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2019 |
| Submission deadline | 9 Jan 2019 |
| Future notice date | Not specified |
| Award date | 10 Jan 2019 |
| Contract period | 11 Jan 2019 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £59,856 |
| Lots value | Not specified |
| Awards value | £59,856 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENT MARKETING AND RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311400 - Economic research services

## Release History

- 6 Mar 2019 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/af998476-3f5d-492e-8f31-9b9ecf5d2ff0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af998476-3f5d-492e-8f31-9b9ecf5d2ff0
  6th March 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/72fd066d-0963-4fd8-99c5-51c753e3129c
  Contract Redacted

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-470e9f1d-2182-46c2-8d59-5ede1a2d6bc1.json.