---
title: "Out Of Hours Call Handling Services Contract"
ocid: "ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NETWORK HOMES"
published: "2020-01-18"
---

# Out Of Hours Call Handling Services Contract

Buyer: NETWORK HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8.json)

## Summary

The procurement process involves Network Homes, a housing association based in London, which is soliciting tenders for the "Out Of Hours Call Handling Services Contract". This is an open procedure requiring submissions of both the Supplier Qualification (SQ) and the full tender. The tender is currently active, with submissions closing on 20th February 2020. The contract is set to commence on 1st May 2020 and will extend until 1st May 2025, falling under the call centre services industry category.

This tender presents a significant opportunity for businesses specialising in call centre operations and related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process is designed to be inclusive. Companies that excel in customer service and manage high-volume call handling efficiently would be well-suited to compete for this contract, potentially expanding their market presence through collaborations with a reputable housing association.

## Notice

Network Homes Housing association invites tenders for 'Out of Hours call handling Services'. This is a One stage process where tenderers must submit both SQ and Tender submission

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f4a80bc-d51f-4e73-a244-b6602f343cf2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2020 |
| Submission deadline | 20 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2020 - 1 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | LONDON |
| Post town | Harrow |
| Postcode | HA9 0NU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Jan 2020 at 10:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3f4a80bc-d51f-4e73-a244-b6602f343cf2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f4a80bc-d51f-4e73-a244-b6602f343cf2
  18th January 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./7VTDW5X9Z2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-470f36ac-3dbf-4a05-a7de-d8b6fb2858d8.json.