---
title: "Complaint Management System"
ocid: "ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STEVENAGE BOROUGH COUNCIL"
published: "2024-09-24"
---

# Complaint Management System

Buyer: STEVENAGE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34.json)

## Summary

Stevenage Borough Council is the buying organization for the procurement of a Complaint Management System titled "Corporate complaint system - Casetracker by Govmetric." This procurement falls under the industry category of Software package and information systems and is geographically located in the East of England, United Kingdom. The procurement process is in the Award stage, with the contract period running from 6 August 2024 to 5 August 2027. The tender was procured through a direct procurement method, specifically a single tender action (below threshold). Key dates in this process include the tender period ending on 13 June 2024 and the award being published on 24 September 2024. The total contract value is GBP 44,875, including a 12-month extension option.

This tender presents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs), as the procurement is explicitly suitable for these types of organizations. Businesses specializing in software development and information systems are well-suited to compete for such contracts. Winning tenders such as these can help companies establish or expand their presence in the public sector, providing them with steady revenue over a multi-year period. The successful supplier for this contract is ROL Solutions Ltd t/a Govmetric, underlining the opportunities available for innovative tech companies in public sector procurement.

## Notice

Corporate complaint system - Casetracker by Govmetric.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07169a71-1417-4b6d-9a8a-73d9b122da6a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2024 |
| Submission deadline | 13 Jun 2024 |
| Future notice date | Not specified |
| Award date | 13 Jun 2024 |
| Contract period | 5 Aug 2024 - 5 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,875 |
| Lots value | Not specified |
| Awards value | £44,875 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STEVENAGE BOROUGH COUNCIL |
| Locality | STEVENAGE |
| Post town | Stevenage |
| Postcode | SG1 1HN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Stevenage |
| Electoral ward | Old Town |
| Westminster constituency | Stevenage |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS LTD T/A GOVMETRIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Sep 2024 at 13:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07169a71-1417-4b6d-9a8a-73d9b122da6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07169a71-1417-4b6d-9a8a-73d9b122da6a
  24th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34.json.