---
title: "Customer Experience Management system"
ocid: "ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WYRE COUNCIL"
published: "2026-01-07"
---

# Customer Experience Management system

Buyer: WYRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8

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## Summary

The procurement process carried out by Wyre Council involved a call-off through a framework agreement for their Customer Experience Management system. Classified under the industry category of Software package and information systems, this initiative took place in Poulton-le-Fylde, England. The procurement method was selective, specifically a call-off from a framework agreement. The tender period concluded on 3rd November 2025, with the contract set to run from 6th December 2025 to 6th December 2029. An award was made to Jadu Creative Limited, with the contract valued at £268,978 and officially published on 7th January 2026.

This tender presents lucrative opportunities for small and medium-sized enterprises (SMEs) specialising in customer experience management software. With Wyre Council seeking enhanced customer engagement solutions, businesses that excel in delivering robust and scalable software packages are well-positioned to compete in similar future tenders. While this contract has been awarded, awareness of such calls can guide businesses in tailoring their capabilities to meet the public sector’s evolving needs, thereby fostering business growth in the governmental software sector.

## Notice

Call off through a framework agreement for the council's customer experience management system. Contract term is for three years with an optional one year extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38367716-695b-40ac-8f05-20b9fa8bbe84 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2026 |
| Submission deadline | 3 Nov 2025 |
| Future notice date | Not specified |
| Award date | 17 Nov 2025 |
| Contract period | 6 Dec 2025 - 6 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £268,978 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYRE COUNCIL |
| Locality | POULTON-LE-FYLDE |
| Post town | Blackpool |
| Postcode | FY6 7PU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Wyre |
| Electoral ward | Breck |
| Westminster constituency | Fylde |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JADU CREATIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jan 2026 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/38367716-695b-40ac-8f05-20b9fa8bbe84

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/38367716-695b-40ac-8f05-20b9fa8bbe84
  7th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4746b5e4-84c5-468e-ac8c-8f09088acdb8.json.