--- title: "Workforce Management Solution for Customer Services" ocid: "ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WIRRAL BOROUGH COUNCIL" published: "2022-03-17" --- # Workforce Management Solution for Customer Services Buyer: WIRRAL BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd.json) ## Summary The Wirral Borough Council is currently seeking a provider for a Workforce Management Solution aimed at enhancing the efficiency of their customer services. The contract, valued at £41,000, is classified under the Software package and information systems category and will span three years starting from April 1, 2022, with a potential extension of one year. Interested parties must submit their proposals by March 23, 2022, as part of the open procurement process, which encourages broad participation. All submissions should adhere to the guidelines set forth on the Chest portal to ensure a fair evaluation process. This tender presents a significant opportunity for businesses specializing in software solutions, particularly those focusing on workforce management systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, allowing them to expand their client base and showcase innovative solutions in a competitive environment. This project not only supports the operational needs of the council but also offers a chance for vendors to establish long-term relationships within the public sector. ## Notice The Call Centre and One Stop Shops have brought together telephone teams and reception points that previously operated under individual departmental umbrellas. As we move forward and further develop multi-skilled staff there is a requirement for the Customer Service teams to have a robust method of ensuring effective planning and operational management of services. There is therefore a need to have the appropriate WFM software to support this. The contract is for 3 years with the option to extend for 1 year For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit ThE Chest portal at http://www.the-chest.org.uk URGENT NOTE - PLEASE ENSURE THAT THIS REQUEST FOR QUOTATION (RFQ)/INVITATION TO TENDER (ITT) EXERCISE YOU ARE PARTICIPATING IS DULY COMPLETED FULLY TO ENSURE THAT YOUR SUBMISSION CAN BE EVALUATED EQUITABLY. Additional information: For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit The Chest portal at http://www.the-chest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/64a2eb4e-b6b5-4f85-be6d-d886d0f00ebc | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Mar 2022 | | Submission deadline | 23 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2022 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £41,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WIRRAL BOROUGH COUNCIL | | Locality | WALLASEY | | Post town | Chester | | Postcode | CH44 8ED | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD74 Wirral | | Local authority | Wirral | | Electoral ward | Seacombe | | Westminster constituency | Wallasey | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 17 Mar 2022 at 15:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/64a2eb4e-b6b5-4f85-be6d-d886d0f00ebc - 18 Feb 2022 at 16:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/265415b6-edf1-4f30-a7eb-b7dee501f8e3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/64a2eb4e-b6b5-4f85-be6d-d886d0f00ebc 17th March 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/265415b6-edf1-4f30-a7eb-b7dee501f8e3 18th February 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.the-chest.org.uk - http://www.wirral.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd.json.