---
title: "Housing Services & Resident Engagement"
ocid: "ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2025-04-23"
---

# Housing Services & Resident Engagement

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f

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## Summary

Westminster City Council has recently concluded an open procurement process for a project titled "Housing Services & Resident Engagement" in London, UK. This initiative falls under the services industry category, specifically focusing on survey services, with a contract valued at £850,000. The award was made to KWEST RESEARCH LIMITED, announced on 23rd April 2025, having been initiated under an open procedure above the threshold. The contract is set to run from 1st April 2025 to 31st March 2028. This procurement process, aimed at engaging an independent market research company, involves conducting monthly surveys to gather insights into resident satisfaction and housing service performance in the City of Westminster.

This tender presents significant opportunities for businesses specialising in market research and resident engagement services, particularly those skilled in survey creation and data analysis. SMEs are eligible to participate, though the contract was ultimately awarded to a large-scale supplier, emphasising the need for extensive capability in delivering monthly perception and transactional surveys. The project's focus on social housing tenants and leaseholders offers potential avenues for businesses that understand the nuances of social housing dynamics and the importance of data-driven housing service improvements.

## Notice

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst social housing tenants and leaseholders in the City of Westminster. The successful supplier will be required to carries out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data on performance and satisfaction from social housing tenants and leaseholders, as well as high level insight into key/current issues. The data will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f99ca3d-aaaa-4745-875b-f9c434fe6ecc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2025 |
| Submission deadline | 13 Dec 2024 |
| Future notice date | Not specified |
| Award date | 7 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | £610,594 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 23 Apr 2025 at 11:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f99ca3d-aaaa-4745-875b-f9c434fe6ecc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f99ca3d-aaaa-4745-875b-f9c434fe6ecc
  23rd April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.westminster.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f.json.