---
title: "Revs and Bens Call Handling"
ocid: "ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2026-01-09"
---

# Revs and Bens Call Handling

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323.json)

## Summary

Wirral Borough Council, based in Birkenhead, has completed the procurement process for the "Revs and Bens Call Handling" project in the IT services category, specifically focusing on consulting, software development, Internet and support. The procurement was facilitated through the Crown Commercial Services G Cloud 14 framework (Lot 2), highlighting a structured and regulated tendering approach. The process culminated with the contract being awarded to Civica UK Limited for £107,328. The contract commenced on 1st January 2026 and is scheduled to conclude by 31st March 2026, covering services in England.

This procurement presents a significant opportunity for large-scale IT service providers who specialise in handling intricate call management and support systems. While this particular contract was awarded to a large enterprise, it underscores the potential demand within public sector bodies such as Wirral Borough Council for efficient, scalable call handling solutions, thereby stimulating growth opportunities for similar businesses seeking to demonstrate their expertise in this niche and expand their portfolio within the public sector.

## Notice

Revs and Bens Call Handling Additional information: Award via Crown Commercial Services RM1577.14 G Cloud 14 - Lot 2

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/258e2bcb-d2ba-40b3-b181-0b8abafd9614 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2026 |
| Submission deadline | 6 Dec 2025 |
| Future notice date | Not specified |
| Award date | 22 Dec 2025 |
| Contract period | 1 Jan 2026 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £107,328 |
| Lots value | Not specified |
| Awards value | £107,328 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 2AB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Jan 2026 at 09:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/258e2bcb-d2ba-40b3-b181-0b8abafd9614

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/258e2bcb-d2ba-40b3-b181-0b8abafd9614
  9th January 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323.json.