---
title: "Customer Service Centre Platform"
ocid: "ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2022-07-26"
---

# Customer Service Centre Platform

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab

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## Summary

The DVSA - Driver and Vehicle Standards Agency has completed a procurement process for a new telephony solution for its Customer Service Centre, which operates in Swansea and Newcastle, as well as for remote staff. The contract, titled "Customer Service Centre Platform," is valued at £920,078.40 and falls under the telecommunications services category (CPV code 32524000). The procurement was conducted through a selective method as a call-off from a framework agreement. The award was made on 3rd June 2022, with a contract period starting on 6th June 2022 and lasting until 5th July 2025. The tender period closed on 21st February 2022.

This tender presents significant opportunities for businesses focused on telecommunications and IT services, particularly those that can provide innovative solutions to enhance customer service operations. Small and medium-sized enterprises (SMEs) are encouraged to consider competing, as the contract is open to suppliers of various scales and capabilities. Companies with expertise in telephony systems and integrated communication platforms could find a pathway for growth by engaging in similar contracts with public authorities.

## Notice

The authority is seeking a replacement supplier for the telephony solution for the Customer Service Centre in Swansea, Newcastle and, the operatives working remotely from home, including processing staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0085a853-211b-46c5-9b4a-661b586e0a6b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2022 |
| Submission deadline | 21 Feb 2022 |
| Future notice date | Not specified |
| Award date | 2 Jun 2022 |
| Contract period | 5 Jun 2022 - 5 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £920,078 |
| Lots value | Not specified |
| Awards value | £920,078 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG1 6LP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Hyson Green & Arboretum |
| Westminster constituency | Nottingham East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAPHONE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 26 Jul 2022 at 08:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0085a853-211b-46c5-9b4a-661b586e0a6b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0085a853-211b-46c5-9b4a-661b586e0a6b
  26th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab.json.