---
title: "Integration - Service Management"
ocid: "ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-01-23"
---

# Integration - Service Management

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56.json)

## Summary

The Department for Work and Pensions has awarded a contract for the provision of IT services in the North East region of the United Kingdom. The contract, titled "Integration - Service Management," aims to improve service delivery through audit, support, and defining future operating models. This selective procurement process involves a total contract value of £82,200 in GBP and falls under the CPV classification of IT services, consulting, software development, Internet, and support. The tender period ended on 8th December 2022, while the contract period spans from 12th December 2022 to 31st March 2023.

This contract award opportunity from the Department for Work and Pensions is well-suited for businesses specialising in IT services and consultancy. Small and medium enterprises (SMEs) can participate in this contract, which involves call-off from a framework agreement. Businesses with the capacity to provide service design, business relationship management, and keen communication networks are encouraged to explore this opportunity for business growth and collaboration with the public sector.

## Notice

This Contract shall provide a Service Designer to audit, support and define our future Operating Model and working practices. This contract shall also provide a Business Relationship Manager to manage a team, improve a healthy team structure and build key communication network(s) to liaise with Customers, Service Owners, and Product Owners to help drive improved services which meet or exceed expectations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/364247ba-96fb-4d36-b11c-0b7960f5956c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2023 |
| Submission deadline | 8 Dec 2022 |
| Future notice date | Not specified |
| Award date | 9 Dec 2022 |
| Contract period | 12 Dec 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,200 |
| Lots value | Not specified |
| Awards value | £82,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TPXIMPACT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Jan 2023 at 13:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/364247ba-96fb-4d36-b11c-0b7960f5956c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/364247ba-96fb-4d36-b11c-0b7960f5956c
  23rd January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/81a3726f-d3e2-49d0-b95f-78e88696f841
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-478afa2f-29fc-451f-890c-44b180bc1f56.json.