---
title: "GB-London: CON-21-033 Recorded Voice"
ocid: "ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2021-03-19"
---

# GB-London: CON-21-033 Recorded Voice

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58

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## Summary

The Financial Conduct Authority (FCA) is conducting a public procurement process titled "GB-London: CON-21-033 Recorded Voice" that falls under the services category, specifically focusing on sound recordings (CPV code: 32353000). The procurement is currently at the tender stage, with a submission deadline set for 16 April 2021. This contract, valued between £25,000 and £50,000, aims to enhance the FCA's customer support for regulated firms through improved interactive voice response (IVR) technology. The work will be delivered in London, with the contract period running from 1 September 2021 to 31 August 2024.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) experienced in voice technology solutions, particularly those skilled in developing high-quality voice prompts and customer experience enhancements. Suppliers with expertise in IVR structure and scripting will find this tender especially relevant, as the FCA seeks to leverage advanced call routing to manage over 300,000 queries annually. Participating in this process could promote business growth by gaining a contract with a leading financial regulatory authority in the UK.

## Notice

The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel. Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c57eb1a8-60b8-41bb-b17f-11de9cdc9e8c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2021 |
| Submission deadline | 16 Apr 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2021 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32353000 - Sound recordings

## Release History

- 19 Mar 2021 at 08:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c57eb1a8-60b8-41bb-b17f-11de9cdc9e8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c57eb1a8-60b8-41bb-b17f-11de9cdc9e8c
  19th March 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-CON-21-033-Recorded-Voice/35Z6Q5F3Q2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-47b8860a-8ac6-40e1-bd2c-16646fbbbc58.json.