--- title: "Lifeline - Alarm Receiving Centre (ARC)" ocid: "ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88.json" source: "Contracts Finder" current_stage: "Award" buyer: "SOMERSET COUNCIL" published: "2026-04-01" --- # Lifeline - Alarm Receiving Centre (ARC) Buyer: SOMERSET COUNCIL Current stage: Award OCID: ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88.json) ## Summary Somerset Council has completed the procurement process for a new Alarm Receiving Centre (ARC) system, integral to enhancing the community monitoring services across Somerset. This contract, awarded on 1st April 2026 and running until 31st March 2031, is valued at £312,296. The ARC system falls under the category of "Emergency and security equipment" (CPV code: 35100000) and involves extensive service coverage including the United Kingdom, Channel Islands, Europe, and further international regions. The procurement was conducted via a selective method, using a call-off from a framework agreement, and supports small and medium-sized enterprises (SMEs), making it highly suitable for smaller businesses seeking growth opportunities in the security and emergency equipment industry. Key activities during this period include 24/7 monitoring and emergency response services for vulnerable individuals, thereby requiring timely innovations in telecare sensor systems. This tender opens significant opportunities for businesses specialising in security systems, alarm technologies, and telecare solutions. With the buyer being Somerset Council, an established public authority, suppliers can anticipate consistent demand for reliable and efficient systems tailored to emergency and security needs. As the contract is especially accommodating to SMEs, it provides an advantageous platform for smaller businesses to showcase their expertise and expand their operational footprint. Furthermore, this venture appeals specifically to businesses that are accustomed to working with public sector clients and have a strong track record in delivering community-focused technological solutions. The awarded supplier, Appello Smart Living Solutions Ltd, exemplifies how SMEs can successfully navigate and benefit from such procurement frameworks by leveraging their niche capabilities. ## Notice Somerset Lifeline is seeking to procure a new Alarm Receiving Centre (ARC) system to enhance the monitoring and support services provided to our community. The existing contract for our current system, which monitors community alarms and telecare sensors for over 13,000 customers, is set to expire on 31st March 2026. This procurement is essential to ensure the continuity and improvement of our services, which include 24/7 monitoring, emergency response, and support for vulnerable individuals across Somerset ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6829a8d-e5fb-4ed5-80b0-ae9ed490e6a7 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Apr 2026 | | Submission deadline | 3 Nov 2025 | | Future notice date | Not specified | | Award date | 31 Mar 2026 | | Contract period | 31 Mar 2026 - 31 Mar 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £312,296 | | Lots value | Not specified | | Awards value | £312,296 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOMERSET COUNCIL | | Locality | TAUNTON | | Post town | Taunton | | Postcode | TA1 4DY | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK62 Somerset | | Local authority | Somerset | | Electoral ward | Bishop's Hull & Taunton West | | Westminster constituency | Taunton and Wellington | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | APPELLO SMART LIVING SOLUTIONS | ## CPV Codes ### Divisions - 35 - Security, fire-fighting, police and defence equipment ### Codes - 35100000 - Emergency and security equipment - 35120000 - Surveillance and security systems and devices - 35121700 - Alarm systems ## Release History - 1 Apr 2026 at 11:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6829a8d-e5fb-4ed5-80b0-ae9ed490e6a7 - 1 Apr 2026 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6829a8d-e5fb-4ed5-80b0-ae9ed490e6a7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d6829a8d-e5fb-4ed5-80b0-ae9ed490e6a7 1st April 2026 - Awarded contract notice on Contracts Finder - http://ContractFinder Contract Finder ## Notice URLs - http://Contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-47bf881f-6355-4558-b47f-44fe50819b88.json.