---
title: "SWP Customer Support System"
ocid: "ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2021-10-19"
---

# SWP Customer Support System

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2.json)

## Summary

The Somerset County Council has completed the procurement process for the "SWP Customer Support System," a service contract valued at £67,602 within the software package and information systems industry. The tender process was initiated with an end date for submissions of September 20, 2021. The contract itself spans from September 22, 2021, to September 21, 2023, and is located in England. The award of the contract was made to Abavus Ltd on September 21, 2021, with the notice published on October 19, 2021.

This tender presents substantial opportunities for growth, particularly for small-to-medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) involved in software and customer support systems. Businesses that specialise in providing innovative IT solutions and customer support services would be particularly well-suited to compete in future tenders of this nature, as they align with the values and requirements set by public procurement authorities like Somerset County Council.

## Notice

Somerset Waste Partnership Customer Support System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d2bb505f-0e61-4469-b8d9-a51784ac0499 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2021 |
| Submission deadline | 20 Sep 2021 |
| Future notice date | Not specified |
| Award date | 20 Sep 2021 |
| Contract period | 21 Sep 2021 - 21 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,602 |
| Lots value | Not specified |
| Awards value | £67,602 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABAVUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Oct 2021 at 15:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d2bb505f-0e61-4469-b8d9-a51784ac0499

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d2bb505f-0e61-4469-b8d9-a51784ac0499
  19th October 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.supplyingthesouthwest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-47dafd3d-354e-4db0-ac6e-079df6a44cb2.json.