---
title: "T0012 Understanding future customers"
ocid: "ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2020-11-26"
---

# T0012 Understanding future customers

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2.json)

## Summary

Highways England has completed a tender titled "T0012 Understanding future customers," focusing on research and consultancy services related to customer insights within the transport sector. The procurement method used was selective, conducted as a call-off from an existing framework agreement. The tender period ended on 16 October 2020, with the contract commencing on 23 November 2020 and running until 31 March 2022. The total contract value was £73,971.38, and the delivery addresses were located in London, United Kingdom.

This procurement presents significant growth opportunities for businesses specialising in research and development services, particularly in customer engagement and behaviour analysis. Companies with expertise in providing consultancy services, particularly those that are voluntary, community, and social enterprises (VCSE), will find this tender relevant. Engaging with Highways England can enhance their portfolio and reputation in delivering valuable insights that can influence future customer interaction strategies in the transport industry.

## Notice

Highways England's Customer Insight and Behaviour Change Group are seeking to set up a contract for the provision of expert services to deliver initial insight to inform our thinking about our future customers and how we might best engage with customers about the futures they expect and want.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3bd66518-4b87-4433-829f-5d167d1c4c05 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2020 |
| Submission deadline | 15 Oct 2020 |
| Future notice date | Not specified |
| Award date | 24 Nov 2020 |
| Contract period | 23 Nov 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,971 |
| Lots value | Not specified |
| Awards value | £73,971 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS JACOBS JOINT VENTURE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 26 Nov 2020 at 19:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3bd66518-4b87-4433-829f-5d167d1c4c05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3bd66518-4b87-4433-829f-5d167d1c4c05
  26th November 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5d0e389b-b42a-4e32-ba2c-a8589ec64103
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2.json.