--- title: "RA277289 - Annual Maintenance of Lilie Sexual Health Management System, Lic" ocid: "ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HYWEL DDA UNIVERSITY HEALTH BOARD" published: "2020-04-07" --- # RA277289 - Annual Maintenance of Lilie Sexual Health Management System, Lic Buyer: HYWEL DDA UNIVERSITY HEALTH BOARD Current stage: Tender OCID: ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb.json) ## Summary Hywel Dda University Health Board is inviting tenders for the "RA277289 - Annual Maintenance of Lilie Sexual Health Management System". This procurement falls under the category of Software Package and Information Systems and is located in Carmarthen, England. The procurement process is currently in the tender stage, which will close at 10:00 on 27th January 2019, with the contract period commencing the same day. The process follows an open procurement method, allowing for broader participation from potential suppliers. This tender presents an excellent opportunity for businesses specialising in software maintenance, particularly those offering support services for health management systems. Companies that can provide licenses, maintenance, and helpdesk support fitting the outlined requirements are well-suited to compete. As this contract involves specific health-related software systems, businesses with experience in similar areas and capacity for timely fault resolution would benefit significantly from this opportunity. ## Notice Hywel Dda University Health Board is offering a tender opportunity for suppliers to bid for the provision of the Licences, Maintenance & Support for the following products: Lilie Sexual Health Management System - Support & Maintenance Annual Support: 25 Lilie Concurrent User Licences Lilie Contraceptive & Reproductive Heath Module Lilie SMS Text Messaging Module HL7 Lab Interface (or HL7 Order Comms) Lilie Prescribing Module Helpdesk availability for telephone support required: Monday to Friday 8am to 5pm. If available, please also submit quote for Monday to Friday 8am - 8pm and Saturday 9am - 12 Midday. Email support also required. Fault Category Response Time Fault Updates Resolution Time Category 1 (Major 1) 30 minutes of a Support Hour Every 1 Support Hour 1 Day Category 2 (Minor) 30 minutes of a Support Hour Every 2 Support Hour 2 Day Category 3 (Minor) 30 minutes of a Support Hour Every 1 Day 5 Working Days Category 4 (Minor) 2 Support Hour Weekly 10 Working Days Category 5 (Minor) 3 Support Hour Fortnightly 30 Working Days Category 1: Hardware fault, communications fault, disk space or power faults. Database and software faults. Category 2: Cat 2 Modules or Internal reports not working and no work around available for one or more users. Category 3: Cat 3 Modules or Internal reports not working and no work around available for one or more users Category 4: Help with applications, training needs, further, non-urgent configuration to all modules. Category 5: Ad Hoc Reports (Crystal) Please upload your bid and supporting documents via the Multiquote system. The tender will close @ 10:00 on 27/01/2019. No bids will be accepted after this time. - To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA277289. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA277289 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/70010cf4-75c9-43c9-94a1-595999db8fd9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Apr 2020 | | Submission deadline | 8 Apr 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Apr 2020 - 8 Apr 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HYWEL DDA UNIVERSITY HEALTH BOARD | | Locality | CARMARTHEN | | Post town | Swansea | | Postcode | SA31 3BB | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL42 South West Wales | | Local authority | Carmarthenshire | | Electoral ward | Carmarthen Town West | | Westminster constituency | Caerfyrddin | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 7 Apr 2020 at 11:46 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/70010cf4-75c9-43c9-94a1-595999db8fd9 - 13 Jan 2020 at 10:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/70010cf4-75c9-43c9-94a1-595999db8fd9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/70010cf4-75c9-43c9-94a1-595999db8fd9 7th April 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://suppliers.multiquote.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-47f2551a-5eec-49be-829c-eccf5a6aabdb.json.