---
title: "Grand Union Housing Group - Telecare - Call-Monitoring Services - AWARD"
ocid: "ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PROCUREMENT FOR HOUSING"
published: "2020-01-22"
---

# Grand Union Housing Group - Telecare - Call-Monitoring Services - AWARD

Buyer: PROCUREMENT FOR HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff

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## Summary

The procurement process involves the Grand Union Housing Group (GUHG) seeking a service provider for Call-Monitoring Services to support approximately 6,000 customers. The procurement is facilitated by Procurement For Housing and was conducted through an open procedure. The initial contract term is three years, starting from 1 May 2020 and extendable for a further two years. The estimated annual contract value is approximately £135,000. The tender process was completed on 27 September 2019 with the award notice published on 22 January 2020.

This tender presents significant opportunities for companies in the alarm-monitoring services, telecommunication, and health and social work industries. Businesses that can provide 24/7 call centre support and have the capability to manage monitoring services will be well-suited to compete. The contract not only allows for a long-term engagement but also highlights a commitment to the local community, making it attractive for small to medium-sized enterprises, particularly those with experience in similar service provisions.

## Notice

Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6,000 customers which includes properties owned by Grand Union Housing Group ("GUHG"), privately owned and properties owned by others. The customer base is broken into three different business areas (i) GUHG Life24, (ii) Bedford Borough Telecare and (iii) Central Bedfordshire Telecare. It is intended that the contract will run for an initial term of three years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT). Procurement for Housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cb3ccf6-6c7c-49ba-af48-4433268b14a6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2020 |
| Submission deadline | 27 Sep 2019 |
| Future notice date | Not specified |
| Award date | 20 Dec 2019 |
| Contract period | 30 Apr 2020 - 30 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PROCUREMENT FOR HOUSING |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA2 0YL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Poulton North |
| Westminster constituency | Warrington North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JOHNNIE JOHNSON HOUSING TRUST |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 35121700 - Alarm systems
- 64200000 - Telecommunications services
- 71700000 - Monitoring and control services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
- 85000000 - Health and social work services

## Release History

- 22 Jan 2020 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cb3ccf6-6c7c-49ba-af48-4433268b14a6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cb3ccf6-6c7c-49ba-af48-4433268b14a6
  22nd January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff.json.