---
title: "GB-Glasgow: Contact Centre Services"
ocid: "ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2025-04-15"
---

# GB-Glasgow: Contact Centre Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c.json)

## Summary

The Student Loans Company is seeking to enhance its Contact Centre Services within the United Kingdom, awarding a contract for onshore Contact Centre support. The industry category pertains to customer services, and the procurement process has reached the award stage, with the contract valued at £82,600,000. The contract services will begin on 31st March 2025 and conclude on 30th March 2029. The procurement method remains unspecified. Key milestones for this tender include the award date set on 17th December 2024, followed by the publication date of 15th April 2025.

This tender presents substantial opportunities for large-scale businesses specialising in customer service solutions. Teleperformance Limited has been awarded as the sole supplier, indicating the Student Loans Company's preference for established providers with existing infrastructure to support inbound calls and live chat services. Companies with robust capabilities in managing extensive contact centre operations would be well-suited to provide competitive offerings in similar contracts. This long-term engagement will facilitate growth for businesses capable of delivering consistent, high-quality support across multiple geographic locations, including the Channel Islands, Europe, and British Overseas Territories.

## Notice

Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/894c0059-a17a-44a0-8f0c-3909d0a26795 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2025 |
| Submission deadline | 17 Dec 2024 |
| Future notice date | Not specified |
| Award date | 17 Dec 2024 |
| Contract period | 30 Mar 2025 - 30 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,600,000 |
| Lots value | Not specified |
| Awards value | £82,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 15 Apr 2025 at 15:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/894c0059-a17a-44a0-8f0c-3909d0a26795

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/894c0059-a17a-44a0-8f0c-3909d0a26795
  15th April 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=941831488
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c.json.