---
title: "CRM Tooling"
ocid: "ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2021-08-12"
---

# CRM Tooling

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1.json)

## Summary

The Department for Transport (DfT) has successfully completed a public procurement process for a CRM Tooling contract, classified under IT services, specifically consulting and software development. This tender was procured via a direct method using a single tender action below the financial threshold of £545,040, with a minimum value of £181,680. The procurement process was finalised on 29 June 2021, with the contract commencing on 30 June 2021 and set to continue until 29 June 2024. The contract serves delivery addresses across various regions, including the United Kingdom and overseas territories.

This opportunity presents significant potential for businesses specialising in IT services, particularly those focused on software development and consulting. With the contract awarded to ServiceNow UK Ltd, there remains a demand for innovative solutions and services in the CRM sector. Companies in the IT consultancy space, as well as small to medium enterprises looking to expand their portfolios in supporting governmental departments, would benefit from exploring similar future tenders.

## Notice

CRM Tooling

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8b47c0ff-9103-4417-9f59-b5d246c61dc7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2021 |
| Submission deadline | 29 Jun 2021 |
| Future notice date | Not specified |
| Award date | 28 Jun 2021 |
| Contract period | 29 Jun 2021 - 29 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £545,040 |
| Lots value | Not specified |
| Awards value | £181,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | WESTMINSTER, LONDON |
| Post town | South West London |
| Postcode | SW1P 2AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Aug 2021 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b47c0ff-9103-4417-9f59-b5d246c61dc7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8b47c0ff-9103-4417-9f59-b5d246c61dc7
  12th August 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-482fcbdf-a4e8-442e-9f7b-77da1519b2a1.json.