---
title: "Enhancement Package for CRM"
ocid: "ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2022-04-20"
---

# Enhancement Package for CRM

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28.json)

## Summary

The procurement process titled "Enhancement Package for CRM" is conducted by the Maritime and Coastguard Agency (MCA) in the South East region of England. This initiative falls under the IT services sector, specifically consulting and software development, and is characterised as a single tender action below the threshold, concluding on 21st March 2022. The total contract value amounts to £32,652, with a contract period set from 22nd March 2022 to 29th March 2022. The award notice for this contract was published on 20th April 2022.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in enhancing customer relationship management systems. Businesses with expertise in IT consultancy, software development, and system customisation would be particularly well-suited to compete for this contract. The focus on reducing internal bureaucracy and automating processes offers potential for innovative solutions that can translate into improved operational efficiency for the MCA.

## Notice

A package of enhancements to the existing Customer Relationship Management (CRM) system that will further customise the features and capability of the CRM based on experience of using the system. This will enable UKSR to improve processes, reduce internal bureaucracy and automate reporting functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/157c5221-b3d7-4ce5-9ad1-4f1b52637bff |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2022 |
| Submission deadline | 21 Mar 2022 |
| Future notice date | Not specified |
| Award date | 21 Mar 2022 |
| Contract period | 22 Mar 2022 - 29 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,652 |
| Lots value | Not specified |
| Awards value | £32,652 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EY PYTHAGORAS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Apr 2022 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/157c5221-b3d7-4ce5-9ad1-4f1b52637bff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/157c5221-b3d7-4ce5-9ad1-4f1b52637bff
  20th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-483a38ca-6693-4fcc-880f-598120b2de28.json.